Office Assistant III - 525

Shasta County; Redding (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Shasta County Health and Human Services Agency in Redding, CA is seeking an Office Assistant III to perform high‑level, specialized office support; explain rules, policies, and operations; handle Mental Health Access Line, schedule appointments, and connect individuals with department programs.

This position requires limited supervision, the advanced journey level, lead-worker potential, and strong organization, confidentiality, and customer service skills; prior office experience preferred; the

Qualifications

• Knowledge of modern office practices, procedures, and documentation.
• Ability to instruct and guide others in applying rules and processes.
• Proficiency with standard office software and data systems.
• Strong communication and organizational skills.

Responsibilities

• Answer the public in person or by phone and provide information on department services.
• Process, maintain, and prepare forms, records, reports, and control logs.
• Produce notices, reports, or statistical information as required.
• Assist with scheduling and coordinating appointments and case workflows.

Skills

Organizational skills

Attention to detail

Confidentiality

Customer service

Job description

THE CURRENT VACANCY IS IN THE SHASTA COUNTY

HEALTH AND HUMAN SERVICES AGENCY

BEHAVIORAL HEALTH AND SOCIAL SERVICES BRANCH

ORAL EXAM IS TENTATIVELY SCHEDULED FOR NOVEMBER 2026

SEE SPECIAL REQUIREMENT SECTION REGARDING

POSSESSION OF A VALID DRIVERS LICENSE

RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED

FINAL FILING DATE: NOVEMBER 09, 2026, AT 12:00 PM

SALARY INFORMATION

$3,544 - $4,523 APPROXIMATE MONTHLY* / $20.45 - $26.09 APPROXIMATE HOURLY*

This position is in the UPEC-General bargaining unit. Please refer to the applicable bargaining unit labor agreement (Memorandum of Understanding) for potential future salary increases: Shasta County Labor Agreements

The salary range consists of six (6) salary steps, with approximately 5% between each step. Newly hired employees are appointed at Step A of the assigned salary range. Employees are eligible for a merit-based salary increase from Step A to Step B after six months of satisfactory service. Thereafter, employees may be eligible for annual merit-based step increases, beginning one year from the Step B effective date, until they reach the top step of the salary range.

ABOUT SHASTA COUNTY

Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.

The salary range consists of six (6) salary steps, with approximately 5% between each step. Newly hired employees are appointed at Step A of the assigned salary range. Employees are eligible for a merit-based salary increase from Step A to Step B after six months of satisfactory service. Thereafter, employees may be eligible for annual merit-based step increases, beginning one year from the Step B effective date, until they reach the top step of the salary range.

ABOUT THE DEPARTMENT

The Shasta County Health and Human Services Agency (HHSA) partners with the community to protect and improve the health and wellbeing of Shasta County residents. HHSA is organized into four branches: Behavioral Health & Social Services, Public Health, Economic Mobility, and a centralized Administration Services. HHSA promotes optimal health for all. The frail, the abused, the mentally ill, and those without resources look to HHSA for services and resources to meet their basic needs, and to protect their health and safety.

The Behavioral Health & Social Services Branch is dedicated to improving the well‑being of our community through comprehensive mental health services and essential social services to adults, children, and families. By integrating both behavioral health and social support services, we strive to build a healthier community by ensuring individuals have the resources they need to achieve stability and wholeness.

Children’s Services encompass the services that help ensure children’s mental and physical well‑being are protected and safe. The Child Welfare division of the branch investigates alleged abuse and neglect of children, and it licenses foster and adoptive homes for children who are experiencing traumatic events in their lives such as the removal from their caregiver due to alleged abuse and neglect. This division also works within the confines of the Dependency Court to reunify families when and where they can demonstrate appropriate change to meet the safety needs of their children. The branch also encompasses children’s mental health teams which work in conjunction with the Child Welfare division along with community providers to ensure that the youth that are being served are having their mental health and substance use challenges addressed. This branch also works with juvenile justice and education to coordinate services for clients.

Adult Services focuses on services to support people eighteen and older. Adult mental health services include outpatient mental health care, 24-hour crisis stabilization services for people at risk of hospitalization, 24-hour crisis line, social rehabilitation residential services, long-term placement services and referrals to local non-profit organizations that provide additional services. This branch also provides Adult Protective Services to follow-up on elder abuse reports. In‑Home Supportive Services help those who need assistance with daily activities in order to remain safely in their own homes, and the Public Authority keeps a registry that helps In‑Home Supportive Services recipients find a screened caregiver to provide those services. The Public Guardian helps citizens who are unable to manage their personal and financial affairs and may require guardianship or conservatorship. Mental Health Services Act administration is also housed in the Adult Services Branch.

ABOUT THE POSITION

Under limited supervision, the Office Assistant III - 525 performs highly responsible, specialized, and technical office support activities; explains rules, policies, and operations related to department programs, and services; This position is responsible for answering the Mental Health Access Line, scheduling appointments, and connecting individuals with a variety of programs located within the department.

DISTINGUISHING CHARACTERISTICS

The Office Assistant III is the advanced journey level in the Office Assistant series. Incumbents either act as lead‑worker to a group of office support staff, perform applicant screening in addition to other primary responsibilities, or exercise a detailed subject matter knowledge of a specific and complex program area or specialized record keeping system.

This assignment is specific to employees of a covered health care facility who provide patient care, health care services, or services supporting the provision of health care for fifty percent (50%) or more of their work week as outlined in Senate Bill (SB) 525.

IDEAL CANDIDATE

The ideal candidate is highly organized and self‑motivated, thriving both as an independent contributor and as a collaborative team member. They demonstrate exceptional attention to detail and uphold strict confidentiality. They are compassionate and respectful; they treat every individual we serve with kindness and professionalism, consistently fostering a supportive and inclusive environment.

Duties may include, but are not limited to, the following:

As lead‑worker, instructs employees in the interpretation and application of laws, regulations, policies, and procedures related to the department's programs and automated systems; prioritizes and manages workload distribution; acts as technical resource on more difficult problems or specialized issues; monitors quality and timeliness of unit work; identifies and provides individual instruction to co‑workers for work deficiencies; provides feedback to supervisor as requested; assists the public in person or by phone; answers inquiries related to department services, programs, and operations; obtains information, resolves discrepancies or errors, disperses relevant information, or refers client to the appropriate personnel or location; explains the proper use of forms and documents; produces notices, reports, letters, legal documents, fiscal, or statistical information; processes, maintains, and prepares forms, records, reports, and control logs; maintains department files; researches and assembles information; verifies that information or data is complete, accurate, and consistent; identifies and corrects deletions or errors; updates and deletes information; operates automated systems, which involves interpretation of requirements and assisting in the layout and formatting of fields, screens, and report formats utilized in database, spreadsheet, or word processing software; produces statistical, data processing, and production‑related reports; may perform the initial applicant screening function and initiate case through an automated system; performs related duties as assigned

Any combination of education and experience sufficient to directly demonstrate possession and application of the following:

Knowledge of:

Modern office practices, and department specific methods, procedures, policies, and regulations; programs, goals, and purpose of the assigned department; English grammar, vocabulary, spelling, and punctuation; business letter writing; leadwork and staff development techniques and practices; computer terminology and computer keyboard arrangement; common word processing, spreadsheet, and database software packages.

Ability to:

Answer