Office Assistant III - 525

County of Shasta; California; Vor Ort; USD 40.000 - 50.000; Vollzeit

Zusammenfassung

County of Shasta HHSA – Behavioral Health and Social Services Branch seeks an Office Assistant III to provide high responsibility, specialized office support; answer the Mental Health Access Line, schedule appointments, and connect individuals with programs within the department. The role requires strong organization, the ability to explain rules, policies, and operations, and experience with automated systems.

Applicants may also need a valid CA drivernse and typing speed.

Qualifikationen

• Two (2) years of fullime experience as an Office Assistant II or Office Assistant II 525 with Shasta County.
• OR Two (2) years of fulltime experience performing general office support duties in an office environment, including one (1) year at the journey level.
• Some positions in this classification may require possession of a valid California driver's license.
• Some positions may require the ability to type at a net corrected speed of 45 words per minute.
• Some positions may require possession of special language and culture skills as a bona fide qualification standard.

Aufgaben

• As leadwer, instructs employees in the interpretation and application of laws, regulations, policies, and procedures related to the department's programs and automated systems; prioritizes and manages workload distribution; acts as technical resource on more difficult problems or specialized issues; monitoring quality and timeliness of unit work; identifies and provides individual instruction to comployees for work deficiencies; provides feedback to supervisor as requested; assists the public in person or by phone; answers inquiries related to department services, programs, and operations; obtains information, resolves discrepancies or errors; updates and deletes information; operates automated systems, which involves interpretation of requirements and assisting in the layout and formatting of fields, screens, and report formats utilized in database, spreadsheet, or word processing software; produces statistical, data processing, and productionrelated reports; may perform the initial a

Jobbeschreibung

THE CURRENT VACANCY IS IN THE SHASTA COUNTY

HEALTH AND HUMAN SERVICES AGENCY

BEHAVIORAL HEALTH AND SOCIAL SERVICES BRANCH

ORAL EXAM IS TENTATIVELY SCHEDULED FOR NOVEMBER 2026

SEE SPECIAL REQUIREMENT SECTION REGARDING

POSSESSION OF A VALID DRIVERS LICENSE

RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED

FINAL FILING DATE: NOVEMBER 09, 2026, AT 12:00 PM

SALARY INFORMATION

$3,544 - $4,523 APPROXIMATE MONTHLY* / $20.45 - $26.09 APPROXIMATE HOURLY*

This position is in the UPEC-General bargaining unit. Please refer to the applicable bargaining unit labor agreement (Memorandum of Understanding) for potential future salary increases: Shasta County Labor Agreements

The salary range consists of six (6) salary steps, with approximately 5% between each step. Newly hired employees are appointed at Step A of the assigned salary range. Employees are eligible for a merit-based salary increase from Step A to Step B after six months of satisfactory service. Thereafter, employees may be eligible for annual merit-based step increases, beginning one year from the Step B effective date, until they reach the top step of the salary range.

ABOUT SHASTA COUNTY

Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.

The salary range consists of six (6) salary steps, with approximately 5% between each step. Newly hired employees are appointed at Step A of the assigned salary range. Employees are eligible for a merit-based salary increase from Step A to Step B after six months of satisfactory service. Thereafter, employees may be eligible for annual merit-based step increases, beginning one year from the Step B effective date, until they reach the top step of the salary range.

ABOUT THE DEPARTMENT

The Shasta County Health and Human Services Agency (HHSA) partners with the community to protect and improve the health and wellbeing of Shasta County residents. HHSA is organized into four branches: Behavioral Health & Social Services, Public Health, Economic Mobility, and a centralized Administration Services. HHSA promotes optimal health for all. The frail, the abused, the mentally ill, and those without resources look to HHSA for services and resources to meet their basic needs, and to protect their health and safety.

The Behavioral Health & Social Services Branch is dedicated to improving the well-being of our community through comprehensive mental health services and essential social services to adults, children, and families. By integrating both behavioral health and social support services, we strive to build a healthier community by ensuring individuals have the resources they need to achieve stability and wholeness.

Children’s Services encompass the services that help ensure children’s mental and physical well-being are protected and safe. The Child Welfare division of the branch investigates alleged abuse and neglect of children, and it licenses foster and adoptive homes for children who are experiencing traumatic events in their lives such as the removal from their caregiver due to alleged abuse and neglect. This division also works within the confines of the Dependency Court to reunify families when and where they can demonstrate appropriate change to meet the safety needs of their children. The branch also encompasses children’s mental health teams which work in conjunction with the Child Welfare division along with community providers to ensure that the youth that are being served are having their mental health and substance use challenges addressed. This branch also works with juvenile justice and education to coordinate services for clients.

Adult Services focuses on services to support people eighteen and older. Adult mental health services include outpatient mental health care, 24-hour crisis stabilization services for people at risk of hospitalization, 24-hour crisis line, social rehabilitation residential services, long-term placement services and referrals to local non-profit organizations that provide additional services. This branch also provides Adult Protective Services to follow‑up on elder abuse reports. In‑Home Supportive Services help those who need assistance with daily activities in order to remain safely in their own homes, and the Public Authority keeps a registry that helps In‑Home Supportive Services recipients find a screened caregiver to provide those services. The Public Guardian helps citizens who are unable to manage their personal and financial affairs and may require guardianship or conservatorship. Mental Health Services Act administration is also housed in the Adult Services Branch.

ABOUT THE POSITION

Under limited supervision, the Office Assistant III - 525 performs highly responsible, specialized, and technical office support activities; explains rules, policies, and operations related to department programs, and services; This position is responsible for answering the Mental Health Access Line, scheduling appointments, and connecting individuals with a variety of programs located within the department.

DISTINGUISHING CHARACTERISTICS

The Office Assistant III is the advanced journey level in the Office Assistant series. Incumbents either act as lead‑worker to a group of office support staff, perform applicant screening in addition to other primary responsibilities, or exercise a detailed subject matter knowledge of a specific and complex program area or specialized record keeping system.

This assignment is specific to employees of a covered health care facility who provide patient care, health care services, or services supporting the provision of health care for fifty percent (50%) or more of their work week as outlined in Senate Bill (SB) 525.

IDEAL CANDIDATE

The ideal candidate is highly organized and self‑motivated, thriving both as an independent contributor and as a collaborative team member. They demonstrate exceptional attention to detail and uphold strict confidentiality. They are compassionate and respectful; they treat every individual we serve with kindness and professionalism, consistently fostering a supportive and inclusive environment.

DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

As lead‑worker, instructs employees in the interpretation and application of laws, regulations, policies, and procedures related to the department's programs and automated systems; prioritizes and manages workload distribution; acts as technical resource on more difficult problems or specialized issues; monitoring quality and timeliness of unit work; identifies and provides individual instruction to co‑workers for work deficiencies; provides feedback to supervisor as requested; assists the public in person or by phone; answers inquiries related to department services, programs, and operations; obtains information, resolves discrepancies or errors, disperses relevant information, or refers client to the appropriate personnel or location; explains the proper use of forms and documents; produces notices, reports, letters, legal documents, fiscal, or statistical information; processes, maintains, and prepares forms, records, reports, and control logs; maintains department files; researches and assembles information; verifies that information or data is complete, accurate, and consistent; identifies and corrects deletions or errors; updates and deletes information; operates automated systems, which involves interpretation of requirements and assisting in the layout and formatting of fields, screens, and report formats utilized in database, spreadsheet, or word processing software; produces statistical, data processing, and production‑related reports; may perform the initial applicant screening function and initiate case through an automated system; performs related duties as assigned

Any combination of education and experience sufficient to directly demonstrate possession and application of the following:

KNOWLEDGE OF:

Modern office practices, and department specific methods, procedures, policies, and regulations; programs, goals, and purpose of the assigned department; English grammar, vocabulary, spelling, and punctuation; business letter writing; leadwork and staff development techniques and practices; computer terminology and computer keyboard arrangement; common word processing, spreadsheet, and database software packages.

ABILITY TO:

Answer a variety of questions related to department programs and processes; exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations; interpret and explain procedures to others; provide verbal and written instruction to others; exercise sound judgment when prioritizing, organizing, assigning, and monitoring workload; learn the basic principles of the automated system; apply the rules, regulations, policies, and procedures pertaining to initial application for the assigned departments services; apply appropriate questioning content and techniques for interviewing applicants; enter data accurately into automated system; locate, identify, and correct inaccurate or incomplete information; answer a variety of questions related to department programs and the application process; communicate effectively verbally and in writing with individuals from diverse socio‑economic and cultural backgrounds; lead and train subordinate employees effectively; establish and maintain effective working relationships; follow written and oral directions and instructions.

MINIMUM QUALIFICATIONS

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Two (2) years of full‑time experience as an Office Assistant II or Office Assistant II –525 with Shasta County;

OR

Two (2) years of full‑time experience performing general office support duties in an office environment, including one (1) year at the journey level.

SPECIAL REQUIREMENTS

Some positions in this classification may require possession of a valid California driver's license. Employees who drive on County business to carry out job‑related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case‑by‑case basis by the appointing authority.

Some positions may require the ability to type at a net corrected speed of 45 words per minute.

Some positions may require possession of special language and culture skills as a bona fide qualification standard. In these cases, candidates must demonstrate that they possess the required skills.

SUPPLEMENTAL QUESTIONS

1. Do you possess two (2) years of full‑time experience as an Office Assistant II or Office Assistant II – 525 with Shasta County?
2. Do you possess two (2) years of full‑time experience performing general office support duties in an office environment, including one (1) year at the journey level? If “Yes,” please provide details including, but not limited to, employers, dates of employment, and job duties. If “No,” type N/A.
3. How much full‑time (40 hours per week) customer service experience do you possess?

• No experience
• Less than 1 year
• 1 - 2 years
• 2 - 3 years
• 3 or more years

1. Describe your experience with Microsoft Office programs (i.e. word, excel, outlook, teams) List the programs you are familiar with and indicate your level or proficiency for each (e.g. fair, proficient, or expert). Please be specific. If none, type N/A.
2. I acknowledge this position may require the ability to type at a net corrected speed of 45 words per minute.
3. I acknowledge this position may require a valid California driver's license.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to ten (10) pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside‑weather conditions. The noise level in the work environment is usually moderate.

OTHER CONSIDERATIONS

• All new employees are required to have their paycheck directly deposited to a bank account.
• Some positions may require a valid California driver's license and acceptable driving record according to County policy.
• Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
• As part of the selection process, all individuals provided with a prelimary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application.
• Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing.

• Shasta County participates in E-Verify. For more information visit DOJ Right to Work Poster. If you do not have internet access, contact Personnel at [phone] to request a flyer.

• In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
• Positions in this classification are covered by a collective bargaining agreement between the County and the United Public Employees of California – UPEC General.

• Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees’ Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute up to 9.5 % of their pay to this plan or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please visit our employees benefit page at Shasta County Employee Benefits for additional information regarding benefits and CalPERS