Office Assistant III — Lead Worker, Health Services

County of Shasta; California; On-site; USD 40,000 - 50,000; Full time

Job summary

County of Shasta HHSA – Behavioral Health and Social Services Branch seeks an Office Assistant III to provide high responsibility, specialized office support; answer the Mental Health Access Line, schedule appointments, and connect individuals with programs within the department. The role requires strong organization, the ability to explain rules, policies, and operations, and experience with automated systems.

Applicants may also need a valid CA drivernse and typing speed.

Qualifications

• Two (2) years of fullime experience as an Office Assistant II or Office Assistant II 525 with Shasta County.
• OR Two (2) years of fulltime experience performing general office support duties in an office environment, including one (1) year at the journey level.
• Some positions in this classification may require possession of a valid California driver's license.
• Some positions may require the ability to type at a net corrected speed of 45 words per minute.
• Some positions may require possession of special language and culture skills as a bona fide qualification standard.

Responsibilities

• As leadwer, instructs employees in the interpretation and application of laws, regulations, policies, and procedures related to the department's programs and automated systems; prioritizes and manages workload distribution; acts as technical resource on more difficult problems or specialized issues; monitoring quality and timeliness of unit work; identifies and provides individual instruction to comployees for work deficiencies; provides feedback to supervisor as requested; assists the public in person or by phone; answers inquiries related to department services, programs, and operations; obtains information, resolves discrepancies or errors; updates and deletes information; operates automated systems, which involves interpretation of requirements and assisting in the layout and formatting of fields, screens, and report formats utilized in database, spreadsheet, or word processing software; produces statistical, data processing, and productionrelated reports; may perform the initial a

Job description

County of Shasta HHSA – Behavioral Health and Social Services Branch seeks an Office Assistant III to provide high responsibility, specialized office support; answer the Mental Health Access Line, schedule appointments, and connect individuals with programs within the department. The role requires strong organization, the ability to explain rules, policies, and operations, and experience with automated systems.

Applicants may also need a valid CA drivernse and typing speed.