Lead .NET Developer

cai; Town of Texas (WI); Hybrid; USD 120,000 - 180,000; Full time

Job summary

CAI is seeking a Lead .NET Developer in a hybrid role based in Austin, TX. You will provide technical leadership across a portfolio of applications, guiding architecture, incident management, automation initiatives, and service improvements while ensuring alignment with business objectives.

The ideal candidate has 10+ years of .NET experience, a bachelor’s degree in a related field, and hands-on knowledge of Appian, MuleSoft/ESB, and ServiceNow ITSM.

Qualifications

• Bachelor's degree or equivalent in CS/IT/Software Engineering
• 10+ years .NET development and enterprise integration experience
• Experience in technical leadership on large development or managed services
• Experience with low-code platforms such as Appian
• Knowledge of API-led connectivity and ESB platforms (MuleSoft or similar)
• Experience managing complex portfolios of custom, SaaS, and COTS apps
• Familiarity with ITSM processes, incident/change management, and service delivery

Responsibilities

• Lead architectural design and integration of .NET applications across the portfolio
• Provide Level 3 technical support and escalation for complex issues
• Oversee daily operations, incidents, and service delivery ensuring SLAs/OLAs
• Establish coding standards and architectural reviews for quality
• Define lifecycle management: development, testing, deployment, change control
• Drive continuous improvement by addressing technical debt and inefficiencies
• Develop and report on metrics like incident trends and availability
• Manage work assignments and team capacity for projects
• Mentor developers and foster technical excellence
• Promote collaborative, high-performing team culture

Skills

Technical leadership

Stakeholder management

Communication

Analytical thinking

Problem solving

Education

Bachelor's degree in CS/IT/SE

Tools

Appian

MuleSoft

ESB (Enterprise Service Bus)

ServiceNow ITSM

Job description

Lead .NET Developer

Req number:R8196

Employment type:Full time

Worksite flexibility:Hybrid

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor‑made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Lead .NET Developer, you will provide technical design and leadership across a portfolio of applications, driving team performance, incident management, automation initiatives, and continuous service improvements while ensuring technology solutions align with business objectives.

Job Description

We are looking for a Lead .NET Developer to provide technical leadership for a portfolio of applications, overseeing teams, incident resolution, automation initiatives, and service improvements while aligning technology operations with business goals. This position will be full‑time and hybrid in Austin, TX.

Only candidates not requiring sponsorship now or in the future will be considered.

What You’ll Do

• Lead the architectural design and integration of .Net applications across the portfolio ensuring solutions are scalable, secure, high‑performing, and aligned with business and technology roadmaps
• Provide advanced Level 3 technical support and serve as primary escalation contact for complex application issues and critical incidents
• Oversee day‑to‑day application operations, incident management, and service delivery activities, ensuring compliance with established Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
• Establish and enforce development standards, architectural design review, and coding best practices to ensure consistency, maintainability, and quality for system updates and releases
• Define and maintain application lifecycle management processes, including development, testing, deployment, change management, and production support activities
• Drive continuous improvement initiatives by identifying technical debt and process inefficiencies, developing and executing remediation plans
• Develop, track, and report on key technical and operational metrics, including incident trends, ticket resolution times, system availability, root cause analysis findings, and service performance indicators
• Manage technical work assignments and resource allocation, prioritizing workloads, balancing team capacity, and ensuring successful delivery of project and operational commitments
• Provide technical leadership and mentorship to developers, engineers, and support analysts, fostering knowledge sharing, professional development, and a culture of technical excellence
• Promote a collaborative, accountable, and high‑performing team environment focused on innovation, continuous learning, customer satisfaction, and operational excellence

What You’ll Need

Required:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field, or an equivalent combination of education and relevant experience
• Proven experience supporting government agencies or public sector entities, including navigating complex stakeholder environments and compliance‑driven processes
• Minimum 10 years of demonstrated expertise in .NET application development and enterprise integration with demonstrated experience performing in a technical lead role on large application development or managed services engagement
• Experience working with low‑code application platforms, preferably Appian
• Hands‑on knowledge of integration architecture and patterns including API‑led connectivity and Enterprise Service Bus (ESB) platforms, with experience supporting solutions such as MuleSoft or similar technologies
• Proven ability to manage and support complex application portfolios comprising custom‑developed systems, SaaS platforms, low‑code solutions, and commercial off‑the‑shelf (COTS) applications
• Working knowledge of ServiceNow ITSM processes and best practices, including incident management, problem management, change management, service request fulfillment, and service catalog administration
• Experience overseeing application health and operational performance through monitoring, observability, and alerting tools, with the ability to leverage data and metrics to improve service reliability and operational outcomes
• Strong analytical, troubleshooting, and problem‑solving skills, with experience resolving complex technical issues and driving root‑cause analysis efforts in production environments
• Ability to assess business requirements and translate them into technical architecture and solution approaches
• Excellent communication and stakeholder management skills, with the ability to translate techn