Lead Navigator

Community Bridges Inc.; Phoenix (AZ); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Generous PTO (5 weeks)

Hospital indemnity coverage

Pet insurance

Dependent care savings

Health care savings

401(k) with employer match

Wellness programs

Tuition reimbursement and scholarships

Competitive pay rates

Job summary

Community Bridges Inc. seeks a Lead Navigator to serve as a bridge for individuals experiencing homelessness, coordinating services and driving wrap-around supportive care.

The Lead Navigator will perform outreach, engagement, case management, and discharge planning, mentoring junior navigators within a multidisciplinary team to ensure seamless care delivery.

Qualifications

• High school diploma or GED required.
• Associate degree in behavioral health preferred but not required.
• Recovery from AOD use and/or GMH for at least one year.
• 1–3 years of full-time health care related work experience or equivalent.
• Current Arizona driver’s license.
• Clear 39-month motor vehicle record.
• Behavioral Health Technician certification per policy.
• Arizona fingerprint clearance card, site specific.

Responsibilities

• Outreach and engagement for individuals who are homeless.
• Coordinate and monitor community-based services with RBHA and others.
• Provide case management and wrap-around supportive services.
• Mentor Navigator II to onboard and fulfill program requirements.
• Master the processes of coordinated entry, housing referral, leasing up, and discharge.

Education

High School Diploma or GED

Associate degree in behavioral health (preferred)

Job description

Posted Wednesday, July 15, 2026 at 7:00 AM

Lead Navigator

Job Summary

A Lead Navigator is an individual who is in recovery from AOD use and/or GMH for an appropriate period (greater than or equal to 1 year) and has at least 90 days experience as a Navigator or Peer Support Specialist. The lead navigator’s primary role is working with individuals who are homeless, providing outreach and supportive services to assist the member with ending homelessness. The Lead Navigator serves as the bridge for the patient, coordinating and monitoring RBHA and Non‑RBHA community‑based services and facilitating delivery of these services by supporting the individual. The Lead Navigator seeks out individuals with the highest acuity and greatest vulnerabilities, and will be responsible for conducting outreach, engagement, case management, and ongoing wrap‑around supportive services to the individual. The Lead Navigator also mentors the Navigator II to help them onboard, understand the program, and fulfill program requirements. The Lead Navigator has mastered the processes of coordinated entry, housing referral, leasing up, wrap‑around services, and discharge. The Lead Navigator works as part of a multidisciplinary team including specialty positions across the CBI continuum, such as Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads. The Lead Navigator serves as a nexus, coordinating care with community providers and stakeholders.

Skills and Requirements

• High school diploma or GED is required. An associate degree (or higher) in a field related to behavioral health is preferred but not required.
• Recovery from AOD use and/or GMH for at least one year.
• 1–3 years of full‑time health care related work experience or equivalent combination of education and experience, providing exposure to both behavioral and medical crisis situations.
• Current Arizona driver’s license.
• Clear 39‑month motor vehicle record.
• Behavioral Health Technician certification in accordance with A.A.C. R9‑10‑101.33 and CBI clinical policies and procedures.
• Arizona fingerprint clearance card, site specific.

Benefits

• Generous PTO accrual (5 weeks).
• Hospital indemnity / critical illness coverage.
• Pet insurance.
• Dependent care savings.
• Health care savings.
• 401(k) with employer match – 100% vested upon enrollment.
• Wellness programs.
• Tuition reimbursement and scholarship programs.
• Competitive pay rates.