Lead Museum Tours & Guest Experience Supervisor

Paisley Park; Chanhassen (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

Paisley Park in Chanhassen, Minnesota is seeking an experienced Museum Tours Supervisor to lead our tour team, ensure exceptional guest experiences, and uphold high standards of safety, storytelling, and presentation.

This hands-on leadership role oversees daily tour operations, mentors Tour Guides and Leads, coordinates staffing, and collaborates with other departments to deliver engaging, memorable tours for guests.

Qualifications

• 2+ years of supervisory, team-lead, or people leadership experience.
• Experience training, coaching, or providing direction to employees.
• Excellent communication, public-speaking, and interpersonal skills.
• Strong presentation, customer service, and problem-solving skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to stand and walk for extended periods in an active museum environment.
• Proficiency with Microsoft Office applications, including Word, Outlook, and Teams.
• Must be age 18 or older.

Responsibilities

• Lead daily tour operations and guest experience.
• Open/close operations, staffing, tour flow, and daily assignments.
• Maintain high standards for tour quality, guest service, professionalism, and presentation.
• Regularly lead guest tours and serve as a strong example of storytelling and guest engagement.
• Support special events, and other programming as needed.

Skills

Supervisory experience

Staff coaching

Public speaking

Customer service

Interpersonal skills

Organizational skills

MS Office

Tools

Microsoft Word

Outlook

Teams

Job description

Paisley Park in Chanhassen, Minnesota is seeking an experienced Museum Tours Supervisor to lead our tour team, ensure exceptional guest experiences, and uphold high standards of safety, storytelling, and presentation.

This hands-on leadership role oversees daily tour operations, mentors Tour Guides and Leads, coordinates staffing, and collaborates with other departments to deliver engaging, memorable tours for guests.