Museum Tour Operations Manager

Paisley Park; Chanhassen (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401 K with matching contributions

Complimentary tour tickets

Discount at retail store and café

Health benefits

Paid holidays

Personal leave

Job summary

A renowned creative sanctuary in Chanhassen is seeking a skilled Museum Tour Operations Manager to lead and manage the Museum Tour Operations Department. The role involves providing exceptional customer service, training guides, and ensuring enjoyable experiences for guests while preserving the legacy of Prince. Candidates must have strong knowledge of museum tours, leadership abilities, and excellent organizational skills. The position offers a Thursday to Monday schedule, with various benefits including health benefits and paid holidays.

Qualifications

• Strong knowledge of guided museum tour experiences.
• Ability to create unique experiences for guests.
• Excellent leadership and communication skills.
• Ability to work well in a team and train new tour guides.
• Attention to detail and problem-solving capabilities.
• Knowledge of Prince Rogers Nelson and music history.

Responsibilities

• Provide exceptional customer experiences ensuring guest safety.
• Guide and support tour guides during their tours.
• Prepare and conduct all Paisley Park Tours.
• Train new tour guides professionally and informatively.
• Create tour schedules and manage conflicts.
• Refresh content and scripts on important dates related to Prince's legacy.
• Train new tour guides in a professional and informative manner.
• Create tour schedules and handle scheduling conflicts.
• Schedule group tours and walk-through tours into current tour schedule.
• Identify and solve tour flow issues.
• Provide leadership for tour guides by shadowing tours and monitoring uniforms.
• Evaluate and enhance tour content and procedures.
• Research answers to questions from tour guides and ensure accuracy.
• Vet, interview, and hire all tour guides.
• Maintain high standards of quality and experience.

Skills

Guided museum tour experience

Leadership skills

Communication skills

Organizational skills

Problem-solving skills

Knowledge of music history

Job description

Paisley Park, Prince's creative sanctuary is seeking a skilled and knowledgeable individual to lead and manage the Museum Tour Operations Department. As the Museum Tour Operations Manager, you will be responsible for training, providing excellent customer service, and ensuring that all guests who enter Paisley Park are provided with the experience of Prince's legacy.

Job Qualifications

• Strong knowledge of guided museum tour experiences
• Ability to create unique and memorable experiences for museum guests
• Excellent leadership, communication, and interpersonal skills
• Strong organizational skills and multitasking abilities with the capacity to manage multiple projects
• Ability to work effectively in a team environment
• Detail-oriented with strong problem-solving skills
• Knowledge of Prince Rogers Nelson and Music History

Job Requirements

• Provide guests with exceptional customer experiences while ensuring the safety of our guests
• Excellent leadership skills, ability to provide guidance, support, and knowledge to tour guides and the script
• Ability to prepare and conduct all Paisley Park Tours: PE, PVE, and ULT VIP
• Flexible availability to work events, special guest tours, group tours and other needs that fall outside of normal work hours
• Provide weekend leadership and support to Paisley Park staff
• Prepare and refresh content in the tour script at regular intervals and throughout important dates throughout Prince's legacy
• Training new tour guides in a professional and informative manner
• Create tour schedules and handle scheduling conflicts
• Schedule group tours and walk-through tours into current tour schedule
• Identify and problem solve through all tour flow issues
• Provide leadership for tour guides by shadowing their tours, monitoring their uniforms, and providing experiential knowledge
• Evaluate and enhance tour content and procedures
• Accurately research answers to questions from tour guides and ensure the validity of the answers
• Vetting, interviewing, and hiring all tour guides
• Maintaing high standards of quality and experience

Physical Demands

• Must be able to stand for long periods of time

Schedule

• Thursday - Monday schedule including events, Salary position

Benefits

• 401 K with matching contributions, complimentary tour tickets, discount at retail store and café, health benefits, paid holidays, and personal leave

About Paisley Park

• Paisley Park is an active museum, state-of-the-art recording studio, and concert venue
• The facility served as Prince's home, creative sanctuary, and production complex
• Continuing Prince's vision for Paisley Park, today's venue welcomes fans, musicians, and audiophiles for tours, concerts, festivals, and special events.
• As Prince was a pescatarian, Paisley Park is a Pescatarian food environment while on the Paisley Park campus
• Fish, eggs, and dairy are fine inside the building; beef, pork, chicken, and other meats can be eaten in your vehicle, or you may take meals off-site.
• Paisley Park is a non-smoking campus