Lead, Multi-Site Workplace Ambassador Programs

TD Bank Group; New York, Northern (NY, KY); Hybrid; USD 72,000 - 118,000; Full time

Job summary

TD Bank in New York is seeking a Manager, Workplace Ambassador Services to lead the Workplace Ambassador Program across a portfolio of locations. You will oversee a team of ambassadors, set service standards, and partner with business leaders to ensure exceptional workplace experiences.

The role emphasizes strategic leadership, operational excellence, and ongoing program evolution, with focus on employee satisfaction, governance, and cross-functional collaboration to meet evolving colleague and

Qualifications

• Undergraduate degree and related experience required.
• Extensive experience in workplace services, hospitality, or facilities management.
• Proven leadership of large teams across multiple sites.
• Strong stakeholder management and executive communication skills.

Responsibilities

• Provide strategic leadership and oversee the Workplace Ambassador Program.
• Lead a team of Workplace Ambassadors and ensure consistent service delivery.
• Set service standards, governance, and workforce strategies across locations.
• Collaborate with business leaders to align workplace services with organizational needs.

Skills

Stakeholder management

Executive communication

Analytical thinking

Problem solving

Leadership

Operations management

Multi-site operations

Change management

Strategic thinking

Microsoft Office

Education

Undergraduate degree

Tools

Microsoft Office Suite

Job description

TD Bank in New York is seeking a Manager, Workplace Ambassador Services to lead the Workplace Ambassador Program across a portfolio of locations. You will oversee a team of ambassadors, set service standards, and partner with business leaders to ensure exceptional workplace experiences.

The role emphasizes strategic leadership, operational excellence, and ongoing program evolution, with focus on employee satisfaction, governance, and cross-functional collaboration to meet evolving colleague and