Lead Mobile App Enablement Specialist

OpenKrill; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

OpenKrill is seeking a Product Enablement Specialist II to independently manage White Label Mobile Apps from onboarding to launch and updates. You will oversee submissions to Apple App Store and Google Play, troubleshoot rejections, and coordinate with Product/Engineering for complex issues.

The role requires deep knowledge of Apple/Google requirements, strong problem-solving and communication skills, and the ability to handle multiple apps with limited supervision.

Qualifications

• Experience in SaaS, technical support, product operations, or a similar role.
• Strong troubleshooting and analytical skills.
• Strong understanding of customer escalation management.
• Ability to independently investigate and resolve complex issues.
• Excellent written and verbal communication.
• Strong ownership and ability to manage multiple apps simultaneously.
• Ability to translate technical issues into clear customer communication.
• Typical Experience: 2-4 years

Responsibilities

• Independently manage a portfolio of White Label Mobile Apps from onboarding through launch and ongoing updates.
• Prepare, submit, and manage apps across the Apple App Store and Google Play Store.
• Investigate and resolve Apple and Google app rejections.
• Troubleshoot developer account, build, submission, metadata, configuration, and access issues.
• Identify apps that are stuck and proactively determine the next required action.
• Handle complex customer cases and conduct troubleshooting calls when necessary.
• Guide agency owners through Apple Developer and Google Play Console requirements.
• Coordinate technical escalations with Product and Engineering teams.
• Document new rejection scenarios and resolutions for team use.
• Support PES I specialists with process and troubleshooting questions.
• Identify recurring operational issues and recommend improvements.
• Maintain SLA compliance and accurate reporting across assigned apps.

Skills

Apple Developer

App Store Connect

Google Play Console

App submission

Troubleshooting

Sheets/Excel

APNs/Firebase

Tools

APIs

JSON/config

Browser dev tools

Firebase

Job description

OpenKrill is seeking a Product Enablement Specialist II to independently manage White Label Mobile Apps from onboarding to launch and updates. You will oversee submissions to Apple App Store and Google Play, troubleshoot rejections, and coordinate with Product/Engineering for complex issues.

The role requires deep knowledge of Apple/Google requirements, strong problem-solving and communication skills, and the ability to handle multiple apps with limited supervision.