Lead Mitigation Technician - Drying Expert & Team Leader

Thomasville Homes Llc; Baltimore (MD); On-site; USD 52,000 - 68,000; Full time

Job summary

Thomasville Restoration in the Mid-Atlantic region is seeking a Lead Mitigation Technician to support our mission of putting families’ homes and lives back together after disasters. You will supervise production technicians, train staff, and ensure drying standards meet customer requirements.

If you have 1 year of disaster restoration experience (2+ years for water mitigation), hold a valid driver’s license, and communicate well with customers, you’ll fit right in.

Qualifications

• Disaster restoration experience required.
• Water mitigation experience preferred.
• Valid driver’s license required.
• IICRC certification preferred.
• Ability to lead, train, and supervise field personnel.
• Strong communication and customer service skills.

Responsibilities

• Respond to service calls as needed.
• Perform mitigation services following Thomasville Restoration guidelines.
• Support Crew Chiefs, field technicians, and other production personnel.
• Communicate with Crew Chiefs and technicians to ensure customer needs are met.
• Monitor all assigned jobs to ensure drying standards and customer requirements are achieved.
• Complete work according to the Crew Chief’s scope of services.
• Supervise production technicians and temporary laborers.
• Train production technicians on processes, IICRC standards, equipment maintenance, and customer service.
• Assist Crew Chiefs with managing production direct costs.
• Participate in on-call rotation and respond to qualifying events as required.
• Clean and maintain vehicles, equipment, warehouse, and office areas.
• Take initiative and identify ways to improve efficiency.
• Handle recurring and unique tasks as business needs require.

Skills

Disaster restoration experience

Water mitigation experience

Driver's license

IICRC certification

Supervision/leadership

Customer service

Job description

Thomasville Restoration in the Mid-Atlantic region is seeking a Lead Mitigation Technician to support our mission of putting families’ homes and lives back together after disasters. You will supervise production technicians, train staff, and ensure drying standards meet customer requirements.

If you have 1 year of disaster restoration experience (2+ years for water mitigation), hold a valid driver’s license, and communicate well with customers, you’ll fit right in.