Lead Mitigation Technician

Aaction Home Repairs & Restoration, Inc; Millersville (MD); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive pay based on experience

Overtime opportunities

Company vehicle opportunities

Health, dental, vision, and other bene

Paid time off and holidays

401(k) opportunities

Ongoing training and professional dev.

Advancement opportunities

Job summary

Aaction Home Repairs & Restoration, Inc. in Millersville, MD is seeking a Lead Mitigation Technician to manage mitigation projects from initial emergency response to completion.

You will lead crews, oversee workmanship, and ensure timely, quality service for water, fire, mold, and storm damage. The role requires hands-on experience, leadership, and strong communication with customers, adjusters, and project managers.

Qualifications

• Experience in water mitigation, fire restoration, or mold remediation.
• Ability to lead a team and supervise crews.
• Strong communication and customer service skills.
• Ability to work in fast-paced, emergency situations.
• Valid driver's license with acceptable driving record.

Responsibilities

• Respond to emergency service calls for water, fire, mold, and storm damage.
• Lead and supervise mitigation crews on residential/commercial projects.
• Perform water extraction, drying, demolition, debris removal, and contents handling.
• Document moisture readings, photos, and daily records.
• Ensure projects meet standards and customer expectations.
• Communicate with customers, adjusters, PMs, and team.
• Train and mentor technicians.
• Maintain vehicles, tools, equipment.
• Participate in rotating on-call and after-hours emergencies.
• Follow safety procedures and industry best practices.

Skills

Team leadership

Water & fire mitigation

Mold remediation

Customer service

Communication

Smartphone/tablet usage

Valid driver's license

Job description

Lead Mitigation Technician

Restoration & Construction Company | Full-Time

Aaction Home Repairs & Restoration is seeking an experienced, hardworking, and dependable Lead Mitigation Technician to join our growing team.

This position is ideal for someone who has hands-on experience in water, fire, mold, and storm damage mitigation and is ready to take a leadership role in the field. The right candidate will lead crews, oversee mitigation projects, ensure quality workmanship, and provide excellent customer service during difficult situations.

What You'll Be Doing

As a Lead Mitigation Technician, you will be responsible for managing mitigation projects from initial emergency response through completion while helping guide and develop team members.

Responsibilities Include:

• Respond to emergency service calls for water, fire, mold, storm, and other property damage losses
• Lead and supervise mitigation crews on residential and commercial projects
• Perform water extraction, structural drying, demolition, debris removal, contents manipulation, and other mitigation services
• Monitor drying progress and document findings using company equipment and software
• Set up and remove drying equipment including air movers, dehumidifiers, HEPA filtration devices, and other specialty equipment
• Complete required job documentation, moisture readings, photos, and daily records
• Ensure projects meet company standards, industry guidelines, and customer expectations
• Communicate professionally with customers, adjusters, project managers, and team members
• Train and mentor mitigation technicians and helpers
• Maintain company vehicles, tools, and equipment
• Participate in rotating on-call and after-hours emergency response schedules
• Follow all company safety procedures and industry best practices

Qualifications

We're looking for someone who:

• Has previous experience in water mitigation, fire restoration, mold remediation, or related restoration services
• Has leadership experience or the ability to successfully lead a team
• Is dependable, organized, and self-motivated
• Can work efficiently in fast-paced and emergency situations
• Has strong communication and customer service skills
• Is comfortable using smartphones, tablets, and job documentation software
• Can lift and move equipment and materials as required
• Maintains a valid driver's license with an acceptable driving record

Preferred Qualifications

The following certifications are strongly preferred:

• IICRC Water Restoration Technician (WRT)
• Applied Structural Drying (ASD)
• Fire & Smoke Restoration Technician (FSRT)
• Mold Remediation Technician (AMRT)
• Other restoration industry certifications

Certification assistance may be available for qualified candidates seeking advancement.

Why Join Aaction?

At Aaction, we're committed to investing in our people and creating opportunities for growth. We are looking for team members who take pride in helping customers through challenging situations and want to build a long-term career in the restoration industry.

What We Offer:

• Competitive pay based on experience
• Overtime opportunities
• Company vehicle opportunities for qualified team members
• Health, dental, vision, and supplemental benefits
• Paid time off and holidays
• 401(k) opportunities
• Ongoing training and professional development
• Advancement opportunities within a growing company

We're looking for someone who can lead by example, deliver quality work, and help our team continue providing exceptional service to our customers.

Pay Range: $24-$26/hour (depending on experience and certifications) or higher for highly qualified candidates.