Lead Mitigation Technician

Aaction Home Repairs & Restoration, Inc; Millersville (TN); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Overtime

Company vehicle

Benefits package

Paid time off

401(k)

Training & development

Advancement opportunities

Job summary

Aaction Home Repairs & Restoration, Inc is seeking a capable Lead Mitigation Technician to join our growing team in Millersville, TN. The role focuses on leading mitigation projects from initial emergency response through completion, guiding team members, and ensuring high-quality workmanship and customer service during challenging situations.

Key duties include managing emergency responses, supervising crews, coordinating water extraction and structural drying, maintaining equipment, and

Qualifications

• Experience leading mitigation crews on water, fire, mold, or storm restoration projects.
• Reliable, organized, and self‑motivated with strong work ethic.
• Able to perform in fast‑paced, emergency situations with clear communication.
• Proficient with smartphones/tablets and job documentation software.
• Must hold a valid driver’s license with acceptable driving record.

Responsibilities

• Respond to emergency service calls for water, fire, mold, and other property damage losses.
• Lead and supervise mitigation crews on residential and commercial projects.
• Perform water extraction, structural drying, demolition, debris removal, and other mitigation tasks.
• Monitor drying progress and document findings with company equipment and software.
• Set up and remove drying equipment such as air movers and dehumidifiers.
• Complete job documentation, moisture readings, photos, and daily records.
• Ensure projects meet company standards and customer expectations.
• Communicate professionally with customers, adjusters, PMs, and team members.
• Train and mentor mitigation technicians and helpers.

Skills

Leadership

Communication

Customer service

Tech literacy

Driver's license

Job description

Lead Mitigation Technician

Restoration & Construction Company | Full-Time

Aaction Home Repairs & Restoration is seeking an experienced, hardworking, and dependable Lead Mitigation Technician to join our growing team.

This position is ideal for someone who has hands‑on experience in water, fire, mold, and storm damage mitigation and is ready to take a leadership role in the field. The right candidate will lead crews, oversee mitigation projects, ensure quality workmanship, and provide excellent customer service during difficult situations.

What You’ll Be Doing

As a Lead Mitigation Technician, you will be responsible for managing mitigation projects from initial emergency response through completion while helping guide and develop team members.

Responsibilities Include:

• Respond to emergency service calls for water, fire, mold, storm, and other property damage losses
• Lead and supervise mitigation crews on residential and commercial projects
• Perform water extraction, structural drying, demolition, debris removal, contents manipulation, and other mitigation services
• Monitor drying progress and document findings using company equipment and software
• Set up and remove drying equipment including air movers, dehumidifiers, HEPA filtration devices, and other specialty equipment
• Complete required job documentation, moisture readings, photos, and daily records
• Ensure projects meet company standards, industry guidelines, and customer expectations
• Communicate professionally with customers, adjusters, project managers, and team members
• Train and mentor mitigation technicians and helpersMaintain company vehicles, tools, and equipment
• Participate in rotating on-call and after‑hours emergency response schedules
• Follow all company safety procedures and industry best practices

Qualifications

We’re looking for someone who:

• Has previous experience in water mitigation, fire restoration, mold remediation, or related restoration services
• Has leadership experience or the ability to successfully lead a team
• Is dependable, organized, and self‑motivated
• Can work efficiently in fast‑paced and emergency situations
• Has strong communication and customer service skills
• Is comfortable using smartphones, tablets, and job documentation software
• Can lift and move equipment and materials as required
• Maintains a valid driver’s license with an acceptable driving record

Preferred Qualifications

The following certifications are strongly preferred:

• IICRC Water Restoration Technician (WRT)
• Applied Structural Drying (ASD)
• Fire & Smoke Restoration Technician (FSRT)
• Mold Remediation Technician (AMRT)
• Other restoration industry certifications

Certification assistance may be available for qualified candidates seeking advancement.

Why Join Aaction?

At Aaction, we’re committed to investing in our people and creating opportunities for growth. We are looking for team members who take pride in helping customers through challenging situations and want to build a long‑term career in the restoration industry.

What We Offer:

• Competitive pay based on experience
• Overtime opportunities
• Company vehicle opportunities for qualified team members
• Health, dental, vision, and supplemental benefits
• Paid time off and holidays
• 401(k) opportunities
• Ongoing training and professional development
• Advancement opportunities within a growing company

Pay Range: $24-$26/hour (depending on experience and certifications) or higher for highly qualified candidates.