Lead Membership Consultant

Orangetheory Fitness; Jensen Beach (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading fitness company in Jensen Beach is seeking a Lead Membership Consultant to assist in studio operations and deliver premium customer service. Responsibilities include managing sales performance, client follow-ups, and maintaining a welcoming environment. The ideal candidate should have strong sales and customer service skills, with a high school diploma required. Flexible scheduling is necessary, including weekends.

Qualifications

• Excellent customer service skills required.
• Previous sales experience preferred.
• Strong verbal and written communication skills essential.
• Ability to multi-task and excel in a busy environment.
• Functional computer skills needed, including MS Office.

Responsibilities

• Assist in running all fitness studio operations.
• Meet and exceed performance sales indicators.
• Establish and maintain an effective referral program.
• Conduct follow-up customer care calls.
• Achieve premium customer service levels.

Skills

Excellent customer service skills

Previous sales experience

Strong verbal and written communication skills

Ability to multi-task

Functional computer skills

Health & Fitness minded

Education

High school diploma

Job description

Responsibilities

The Lead Membership Consultant role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels. JOB DUTIES INCLUDE:

• Establishes and maintains an effective referral program
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls
• Leads OTF studio previews with prospects and/or fitness program holders
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio
• Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
• Must be able to participate in 1-2 OTF scheduled workouts per week
• Maintains an organized and clean lobby/front desk area
• Responsible for processing accurate cash and credit card transactions
• Follow up and follow through activities with all prospective clients
• Responds immediately to member requests, inquiries and concerns.
• Proper onboarding all OTF clients through the use of Client Intake Forms and FP Agreements
• Works closely with Fitness Team to ensure that processes are fulfilled
• Responsible for attending and participating in all relative OTF training programs

Qualifications

• Excellent customer service skills
• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
• Solid verbal and written communication skills required
• Able to multi-task and excel in a busy environment.
• Functional computer skills required – MS Office basic programs (word, excel), Internet, Basic computer program software use
• Health & Fitness minded people strongly preferred
• High school diploma required.
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it’s an attitude)
• Flexible to work day, evening and 1 Weekend day required
• Eligible for commission after 60 days