Member Ambassador - Las Colinas - M-F 4pm-8pm & Weekend Availability

Orange Theory Fitness; Irving (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

Orange Theory Fitness is seeking an enthusiastic Member Ambassador to support front-of-house operations in Las Colinas, Irving, TX. The role emphasizes delivering friendly service, driving memberships, and meeting sales targets while maintaining a welcoming studio lobby.

You will handle inquiries, process transactions, and collaborate with the Fitness Team to ensure smooth studio operations and an engaging guest experience.

Qualifications

• High School Diploma required.
• Previous sales experience with quota bearing structure preferred.
• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and highly organized, can multi-task.

Responsibilities

• Meet daily, weekly and monthly sales and membership goals.
• Establish and maintain effective referral program.
• Maintain records using OTF sales systems.
• Handle telephone inquiries and follow-up calls.
• Lead studio previews for prospects and fitness program holders.
• Greet members and guests warmly to foster a friendly environment.
• Process cash and credit card transactions accurately.
• Provide timely follow up and follow through with prospects.
• Respond to member requests with urgency.
• Assist with onboarding of clients through intake forms and FP agreements.

Skills

Customer service

Sales experience

Cash handling

Education

High School Diploma

Tools

MS Office

Excel

Job description

Overview

Job Location: Las Colinas - Irving, TX 75063

Salary Range: $14.00 - $14.00

Member Ambassadors assist in running all front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.

Essential Duties & Responsibilities

• Aches daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Qualifications

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTF’s values and culture.
• Other duties as assigned by supervisor.

Requirements

• High School Diploma required
• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
• Excellent interpersonal and customer service skills
• Solid verbal and written communication skills
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment
• Ability to identify, analyze, and develop solutions to problems
• Functional computer skills required – MS Office basic programs (Word, Excel), Internet, basic computer program software use
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it’s an attitude)
• Must have the ability to work a flexible schedule, including evenings and/or weekends
• Passion for health and fitness and helping others succeed
• Must possess a passion for continuous learning and a strong desire for career growth