Lead Member Experience Specialist

Rio Grande Credit Union; Albuquerque (NM); On-site; USD 39,000 - 54,000; Full time

Job summary

Rio Grande Credit Union seeks a Lead Member Service Officer in Albuquerque to lead department operations, staff development, and training within Branch Administration. You will contribute to achieving department goals and fostering an environment where members' dreams come true.

The role requires 6 months to 2 years of related experience and a 2-year college degree or equivalent coursework. Candidate will support new accounts, compliance, and daily branch activities in a non-exempt, on-site

Qualifications

• Experience: 6 months to 2 years related experience.
• Education: 2-year college degree or completion of a specialized course of study OR 2 years related experience.

Responsibilities

• Lead staff development and training.
• Assist in staffing and service recommendations.
• Review processes to increase efficiency and better serve the member.
• Troubleshoot and resolve issues related to service delivery channels.
• Act as a subject matter expert by assisting staff as needed.
• Maintain high compliance standards in branch operations.
• Assist with branch security and balance routines.
• Perform routine account-related requests and process wires, transfers, and deposits.

Skills

Customer service

Cash handling

Sales skills

Communication

Problem solving

Education

2-year college degree or specialized course

Job description

Rio Grande Credit Union seeks a Lead Member Service Officer in Albuquerque to lead department operations, staff development, and training within Branch Administration. You will contribute to achieving department goals and fostering an environment where members' dreams come true.

The role requires 6 months to 2 years of related experience and a 2-year college degree or equivalent coursework. Candidate will support new accounts, compliance, and daily branch activities in a non-exempt, on-site