Lead Medical Support Assistant - Primary Care

US-Department-of-Veterans-Affair; Cincinnati (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

The Cincinnati VA Medical Center in Cincinnati, OH is seeking a Lead Medical Support Assistant (MSA) in Primary Care Services. This GS-07 role supports multiple outpatient clinics, including Main Campus, New Veteran Services, and CBOC locations.

A 2-page resume is not required for this occupation. The position focuses on coordinating front-line administrative duties, assisting with patient flow, and ensuring compliance with VA policies.

Qualifications

• U.S. citizenship is required and English proficiency is mandatory.
• Education: HS diploma or GED or equivalent certificate.
• No professional licensure or certification is required.

Skills

Effective communication

Team coordination

Patient support

Education

High school diploma / GED / proficiency certificate

Job description

The Cincinnati VA Medical Center is seeking a Lead Medical Support Assistant (MSA) in Primary Care Services. This position is a foundational role that may perform duties in any of the Primary Care Outpatient Clinics (Main Campus, New Veteran Services (formally known as OEF/OIF), and/or at the CBOC Locations. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Must be proficient in the English language.
• Experience/Education:
  • Experience. No experience required.
  • Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
  • Licensure/Certification/Registration. None.
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grandfathering Provision

Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:

• (1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
• (2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet 5 the full VA qualification standard requirements in effect at the time of re-entry to the occupation. NOTE: This provision is not intended to regularize appointments/ placements.

Grade Determinations

Lead Medical Support Assistant, GS-07:

• Experience: One year of creditable experience equivalent to the GS-6 grade level. Experience at the GS-6 includes but is not limited to: The ability to collaborate and communicate effectively with internal and external customers while ensuring compliance with established policies and regulations. Organize work assignments, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Provide staff development and training. Manage staffing requirements, team priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and resolving conflicts. Review and monitor data to ensure all reports are complete and accurate
• Knowledge, Skills, and Abilities (KSAs):
  • Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
  • Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
  • Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
  • Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
  • Ability to provide staff development and training.
  • Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is GS-7.

Physical Requirements

The work is primarily sedentary. The Lead MSA is required to sit for various lengths or time as well as some bending, walking, and lifting. Must be able to operate a computer terminal and be able to manage multiple activities.