Lead Medical Support Assistant

Veterans Health Administration; Dallas (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

The Veterans Health Administration seeks a Medical Support Assistant to lead administrative staff across inpatient and outpatient care settings in Dallas, coordinating clerical tasks and ensuring smooth patient flow.

You will work with scheduling, eligibility and enrollment, travel vouchers, and related offices to support access to care. Candidates with partial qualifications may be considered until all requirements are met.

Qualifications

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to provide staff development and training and manage staffing requirements and workflow priorities.

Responsibilities

• Lead HAS staff in administrative and clerical support relating to patient care across inpatient and outpatient services.
• Coordinate scheduling calls, eligibility & enrollment, and travel reimbursement processes.
• Support Compensation and Pension and other related offices to ensure timely access to care.

Skills

Medical terminology

Clinical flow processes

Patient systems

Staff development

Staff management

Education

One year above high school

Tools

Clinical software

Job description

The Primary Purpose of the Position is: To lead HAS staff in performing and to perform administrative and clerical support work relating to the care and treatment given to patients of the inpatient units, outpatient clinics, ancillary support services, scheduling call center, Eligibility & Enrollment (E&E) Office, Beneficiary Travel Reimbursement office, and Compensation and Pension office at these facilities.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience and Education: Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education: One year above high school; OR, Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification: None required. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

Grade Determinations:

GS-7 Experience. One year of experience equivalent to the GS-6 grade level.

Candidate KSAs:

Candidates must demonstrate all of the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Preferred Experience:

Experience with: Consults, RTC orders, Travel Vouchers, Pre-registration, and Insurance. Previous experience resolving issues concerning: Patients, Co-Workers, Visitors 1 year of experience providing instruction/training in a formal setting 1 year of experience with Clinical Computer Software packages Experience completing working deadlines within timeframe allotted Experience working closely with management

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/

Full Performance Level:

The full performance level of this vacancy is GS-07.

Physical Requirements:

Light lifting, under 15 pounds Light carrying, under 15 pounds Straight pulling (1 hour) Pushing (1 hour) Reaching above shoulder Use of fingers Both hands required Walking (1.5 hours) Standing (1.5 hours) Kneeling (1 hour) Repeated bending (1 hour) Both legs required Ability for rapid mental and muscular coordination simultaneously Near vision correctable at 13" to 16" to Jaeger 1 to 4 Far vision correctable in one eye to 20/20 and to 20/40 in the other Both eyes required Depth perception Ability to distinguish basi