Lead Medical Support Assistant

US-Department-of-Veterans-Affair; Minneapolis (MN); On-site; USD 52,000 - 73,000; Full time

Job summary

The Lead Medical Support Assistant at the Minneapolis VA Health Care System provides clerical and administrative support, guiding scheduling clerks and Advanced Medical Support Assistants, and serves as the subject matter expert for related processes.

You will oversee workload, assign staff, and assess training needs across clinics to ensure timely appointments and smooth operations for veterans and care teams.

Qualifications

• U.S. citizenship is required.
• No experience required.
• Education: High school diploma or GED.
• English language proficiency required.
• See VA pre-employment requirements.

Responsibilities

• Coordinate Advanced MSA assignments and workflow in an interdisciplinary unit.
• Perform daily workload assessments, assign work, and assure proper staffing coverage.
• Evaluate training records and determine training needs of MSAs.
• Assist the unit with complex procedures, including clinical flow processes for access to care across clinics.
• Ensure accurate and timely scheduling of appointments.
• Provide guidance to staff on policy changes and maintain employee schedules.
• Act as liaison among Advanced MSA staff, patients and interdisciplinary staff to resolve day-to-day conflicts.

Skills

Advanced knowledge of medical Terminol

Advanced patient systems

Organize work and delegate

Interdisciplinary communication

Staff development and training

Staffing/workflow management

Education

High school diploma or GED

Job description

The Lead MSA performs clerical and administrative support in the coordination, care and treatment provided to veterans at the Minneapolis VA Health Care System. Provides guidance and leadership to scheduling clerks, including Advanced Medical Support Assistants and subject matter expert in all related processes, procedures and requirements.

Basic Requirements

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

GRADE REQUIREMENTS

Lead Medical Support Assistant - GS-7

Experience: One year of experience equivalent to the GS-6 grade level, Examples of experience may include:

Assignment

The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit.

The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.

The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.

Assignments at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

Demonstrated Knowledge, Skills, and Abilities

Candidates must demonstrate all of the KSAs below:

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Skill in communicating with individuals to obtain the desired effect (and coordinating with a variety of interdisciplinary care team staff).
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-7.

Physical Requirements

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.