Lead Medical Support Supervisor

US-Department-of-Veterans-Affair; San Diego (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks a Supervisory Medical Support Assistant to oversee daily administrative operations and supervise MSAs within the assigned service area. The incumbent ensures efficient scheduling, appointment coordination, and exceptional customer service in line with VHA policies.

The role requires experience in clerical/administrative work, a high school diploma, and the ability to train staff and manage workflow to ensure timely access to care for Veterans.

Qualifications

• U.S. Citizenship per VA policy; English language proficiency required.
• Six months of clerical, office or administrative experience OR equivalent education.
• High School Diploma with desire for post high school education or equivalent experience.

Responsibilities

• Oversees daily administrative operations and supervises MSAs.
• Ensures efficient scheduling and timely access to care for Veterans.
• Trains staff, monitors work quality, and resolves scheduling issues.

Skills

English language proficiency

Citizenship requirement

Office/clerical experience

Communication

Education

High School diploma

Job description

U.S. Department of Veterans Affairs seeks a Supervisory Medical Support Assistant to oversee daily administrative operations and supervise MSAs within the assigned service area. The incumbent ensures efficient scheduling, appointment coordination, and exceptional customer service in line with VHA policies.

The role requires experience in clerical/administrative work, a high school diploma, and the ability to train staff and manage workflow to ensure timely access to care for Veterans.