Lead Medical Support Assistant

Veterans Health Administration; Mobile (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

Gulf Coast Veterans Health Care System in Mobile, AL seeks a Lead Medical Support Assistant (GS-07) to coordinate interdisciplinary care within the Diagnostic Imaging Service. The role includes scheduling appointments, guiding staff on policies, and ensuring efficient imaging workflows.

The Lead MSA will assign work, oversee training, and liaise between clinicians, patients, and administration to maintain smooth operations across clinics and community resources.

Qualifications

• One year of experience at GS-06 level or equivalent.
• Education: high school diploma, GED, or proficiency certificate.
• Equivalent combination of experience and education may qualify for entry level. Must demonstrate KSAs listed.

Responsibilities

• Coordinate interdisciplinary MSA assignments and workflow.
• Assess daily workload and ensure proper staffing coverage.
• Provide guidance on policies and procedures; schedule appointments.
• Act as liaison among advanced MSA staff, patients, and interdisciplinary teams.

Skills

Advanced medical terminology

Clinical flow processes

Interdisciplinary patient systems

Organize and prioritize work

Delegate tasks and supervision

Interdisciplinary communication

Staff development and training

Education

High school diploma / GED

Job description

This Lead Medical Support Assistant (LMSA) position is in the Diagnostic Imaging Service of the Gulf Coast Veterans Health Care System located in Mobile, AL.

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience and Education.

(1) Experience. No experience required. OR, (2) Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:

To qualify for the GS-07 level, your resume must demonstrate you possess the required experience necessary to possess the Knowledge, Skills, and Abilities (KSAs) required for the grade. Be specific when describing the job duties that demonstrate you possess the KSAs listed. Resume must include hours per week for work experience credit.

Lead Medical Support Assistant, GS-07:

• (a) Experience. One year of experience equivalent to the GS-06 grade level which includes: Collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and possessing an advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community.
• OR Providing staff development and training, delegating responsibilities/assigning workload to other staff members, following up on issues, and reviewing and monitoring data to ensure reports are complete and accurate.
• (b) Assignment. The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
• (c) Demonstrated Knowledge, Skills, and Abilities (KSAs). In addition, you must demonstrate ALL the following KSAs in your resume: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Preferred Experience:

Five or more years experience scheduling a wide array of diagnostic medical imaging appointments.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-07.

Physical Requirements:

Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.