LEAD MEDICAL SUPPORT ASSISTANT

US-Department-of-Veterans-Affair; Harlingen (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The Lead Medical Support Assistant (LMSA) at the U.S. Department of Veterans Affairs delivers specialized administrative patient support within an interdisciplinary care delivery model.

The role involves using advanced medical terminology and coordinating across multiple clinics and community resources to ensure timely access to care. Candidates should meet the basic requirements including citizenship, education, and English proficiency.

Qualifications

• High school diploma or GED is required.
• U.S. Citizenship status per VA policy for appointment.
• English language proficiency in speaking and writing as per 38 U.S.C. § 7403(f).
• Experience not required for the GS-07 Lead LMSA position.
• Licensure/certification/registration: None.
• Physical requirements per VA Directive 5019 and related health service guidance.

Skills

Medical terminology

Interdisciplinary coordination

Communication

Staff development

Workflow management

Education

High school diploma or GED

Job description

The Lead Medical Support Assistant (LMSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial- level Board or Department of Education.
• Licensure/Certification/Registration. None
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f)

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS-0679-07 Lead Medical Support Assistant

Experience. One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs)

In addition to meeting the experience above, the candidate must demonstrate the following KSAs:

• (a) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• (b) Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• (c) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• (d) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• (e) Ability to provide staff development and training.
• (f) Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Preferred Experience

• 6 months of Training experience.
• 6 months of EMR use.
• 6 months of a Leadership role.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-07. The actual grade at which an applicant may be selected for this vacancy is for GS-07.

Physical Requirements

The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.