Lead Medical Scheduling & Care Coordination

Veterans Health Administration; Mobile (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

Gulf Coast Veterans Health Care System in Mobile, AL seeks a Lead Medical Support Assistant (GS-07) to coordinate interdisciplinary care within the Diagnostic Imaging Service. The role includes scheduling appointments, guiding staff on policies, and ensuring efficient imaging workflows.

The Lead MSA will assign work, oversee training, and liaise between clinicians, patients, and administration to maintain smooth operations across clinics and community resources.

Qualifications

• One year of experience at GS-06 level or equivalent.
• Education: high school diploma, GED, or proficiency certificate.
• Equivalent combination of experience and education may qualify for entry level. Must demonstrate KSAs listed.

Responsibilities

• Coordinate interdisciplinary MSA assignments and workflow.
• Assess daily workload and ensure proper staffing coverage.
• Provide guidance on policies and procedures; schedule appointments.
• Act as liaison among advanced MSA staff, patients, and interdisciplinary teams.

Skills

Advanced medical terminology

Clinical flow processes

Interdisciplinary patient systems

Organize and prioritize work

Delegate tasks and supervision

Interdisciplinary communication

Staff development and training

Education

High school diploma / GED

Job description

Gulf Coast Veterans Health Care System in Mobile, AL seeks a Lead Medical Support Assistant (GS-07) to coordinate interdisciplinary care within the Diagnostic Imaging Service. The role includes scheduling appointments, guiding staff on policies, and ensuring efficient imaging workflows.

The Lead MSA will assign work, oversee training, and liaise between clinicians, patients, and administration to maintain smooth operations across clinics and community resources.