LEAD MEDICAL SUPPORT ASSISTANT

VA Detroit; Hampton (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading healthcare organization as a Lead Medical Support Assistant, providing essential support to clinics and ensuring efficient operations. Responsibilities include managing staff, scheduling appointments, and coordinating patient care. Ideal candidates will have strong clerical and customer service skills, along with experience in medical environments.

Qualifications

• Experience in clerical, office, customer service, or administrative work.
• One year of experience at the GS-6 level or equivalent.

Responsibilities

• Responsible for daily workload assessments and assigning work.
• Schedule appointments and verify provider orders.
• Coordinate with patient care team to review clinic utilization.

Skills

Customer Service

Clerical Skills

Medical Terminology

Education

Equivalent Education

Job description

Join to apply for the LEAD MEDICAL SUPPORT ASSISTANT role at VA Detroit.

Summary: These positions are assigned to the Health Administration Service (HAS) and serve as direct support to the Supervisory MSA, providing support to Specialty and Women's Health clinics. The incumbent provides comprehensive, detailed, and on-the-job training to all new clinic personnel in the clinic unit area.

Duties Include But Are Not Limited To:

1. Responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs.
2. Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
3. Coordinate with the patient care team to review clinic utilization using various reports and metrics that impact the PACT team's performance.
4. Ensure the clinic setup is closely monitored to support team and patient needs, making necessary adjustments.

Work Schedule: 7:30am-4pm; 8am-4:30pm.

Requirements: Must be a U.S. Citizen, proficient in English, and subject to background/security investigation. Participation in the seasonal influenza vaccination program is required.

Qualifications: Experience in clerical, office, customer service, or administrative work, or education equivalent. For GS-7 level, one year of experience at the GS-6 level or equivalent is required, demonstrating knowledge of medical terminology, clinical processes, and ability to manage workflow and staff development.

Physical Requirements: Some physical exertion required, including walking, standing, twisting, bending, sitting, and carrying supplies.