Medical Secretary

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; Longmont (CO); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking an organized front desk assistant to support physicians and the practice. You will answer phones, schedule and coordinate appointments, check patients in and out, and collect balances and copays at the point of service.

Providing superior customer service, you will verify demographics and insurance info, assist with Kiosk sign-in, and ensure compliance with OSHA and DOH standards while delivering compassionate patient care.

Qualifications

• Completion of a two-year Medical Office Management/Medical Secretary program or equivalent experience.
• Two years’ experience in a physician’s medical office practice.
• Proficient in English and computer appointment scheduling.
• Excellent interpersonal and communication skills.

Responsibilities

• Answering phones, scheduling appointments, checking patients in and out, and coordinating specialist appointments.
• Collects patient balances, copays, and credit cards at time of service.
• Reviews lists of patients who need appointments and calls to schedule when due.
• Verifies demographics and insurance carrier information for every patient.
• Assists patients with Kiosk sign in.
• Complies with OSHA and DOH standards.
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations.
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patient information.
• Provides superior customer service and outstanding patient care.
• Attends meetings/workshops as they relate to current position and office workflows.
• Performs other miscellaneous job-related duties as assigned.

Skills

Customer service

Interpersonal skills

English proficiency

Education

Two-year Medical Office Management/Medical Secretary program

Tools

Scheduling software

Job description

SUMMARY: Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS:

• BASIC KNOWLEDGE: Knowledge normally acquired through completion of two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
• EXPERIENCE: Two years’ experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills; Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.

Pay Range: $18.13-$29.90

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: 195 Collyer Street - N/A Providence, Rhode Island 02903

Work Type: M-F 8a-430p Work Shift: Day Daily Hours: 8 hours Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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