lead medical secretary

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; United States; On-site; USD 29,000 - 48,000; Full time

Job summary

Brown Dermatology in Rhode Island is seeking a front desk coordinator to manage patient registration, scheduling, and insurance verification. You will support front desk coverage and strive for outstanding patient care while upholding privacy and clinical guidelines.

The role emphasizes superior customer service, coordinating referrals, and handling payments. Work hours are M-F, 8 hours daily, in a front desk setting within Brown Dermatology - South County.

Qualifications

• Experience coordinating patient registration and scheduling.
• Experience with insurance verification and front desk duties.

Responsibilities

• Coordinate patient registration, scheduling, insurance verification, and front desk coverage.
• Promote continuous quality improvement in patient services and practice workflow.
• Responsible for front desk work allocation, training and problem resolution.
• Answer phones, schedule appointments, check in/out patients, and coordinate referrals.
• Collect patient balances, copays, and credit card payments at time of service.
• Verify demographics and insurance information for patients.

Skills

Front desk operations

Customer service

Scheduling

Phone handling

Job description

SUMMARY

Under direct supervision of the practice manager, coordinates all day to day front office operations that support the delivery of comprehensive health care services and exceptional patient care. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage
• Promotes continuous quality improvement in patient services and practice workflow
• Responsible for front desk work allocation, training and problem resolution
• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Works to achieve NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
• Assists patients with Kiosk sign in
• Monitors and orders administrative supplies to ensure proper inventory
• Complies with OSHA and DOH standards
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS

• Pay Range: $20.96-$34.61
• EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
• Location: Brown Dermatology - South County - 65 Village Square Drive, Suite 201 South Kingstown, Rhode Island 02879
• Work Type: M-F 7:30 to 5 pm
• Work Shift: Day
• Daily Hours: 8 hours
• Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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