Lead Medical Receptionist

Duly Health and Care; Joliet (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established health care provider is seeking a Lead Medical Receptionist to join their team in Joliet. This role is vital in creating a welcoming environment for patients and ensuring smooth operations at the front desk. Responsibilities include greeting patients, managing appointments, and supervising reception staff. The ideal candidate will possess strong organizational skills and a commitment to patient confidentiality. This full-time position offers competitive pay and a comprehensive benefits package, including medical, dental, and tuition reimbursement. Join a culture that values diversity and inclusion while making a meaningful impact in patient care.

Benefits

Comprehensive Medical Benefits

401(k) Match

Tuition Reimbursement

Paid Volunteer Time Off

Parental Leave

Qualifications

• Must maintain strict patient confidentiality and be a team player.
• Requires medical office experience and receptionist skills.

Responsibilities

• Greets patients and verifies their information in the EPIC system.
• Supervises reception staff and manages appointments and inquiries.
• Handles payments, reconciles cash, and ensures timely patient care.

Skills

Patient Interaction

Organizational Skills

Customer Service

Confidentiality

Education

High School Diploma or Equivalent

Tools

EPIC System

Job description

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• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
  
  

Overview

Lead Medical Receptionist - Joliet

Position Highlights:

• Full-Time, 40 hours
• Hours: Monday-Friday; hours vary
• Location: 2100 Glenwood Ave Suite 107 Joliet, Illinois 60453
  
  

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
  
  

Responsibilities

• Greets patients in a prompt, courteous and helpful manner.
• Checks in patients, verifies and updates information in EPICsystem.
• Receives payments from patients, issues receipts, reconciles daily cash and charge terminal.
• Answers multipletele phone lines, screens calls, takes messages, and accurately directs calls to appropriate recipient.
• Provides overall direction, training and support for other receptionists.
• Attends to patients in waiting area and ensures they are seen in a timely manner or are promptly notified of unexpected delays.
• Workswithsupervisortodevelopandadheretopoliciesandprocedures.
• Makes appointments and answers inquiries.
• Serves as a team leader, fostering teamwork and emphasizing customer service to assure quality patient care.
• Reports potential reception problems to supervisor and suggests solutions.
• Checks patients out, performs chargeentry procedures and collects payment if applicable. Rotates too their locations as necessary to perform reception duties.
• Attends meetings as required, distributes communication in an efficient andtimely manner.
• Performs other projects and duties as related to department objectives.
• Supervises work performed by department and may delegate work to staff members. Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution.
• Assists with staff development, new employee orientation, and training. Monitors and ensures staff compliance with policies and procedures.
• Maybe responsible for performance evaluations as required by HumanResources.
• Responsible for managing the schedule, timekeeping, and payroll if necessary.
• All other duties as assigned.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Organizational skills are essential to prioritize daily work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Must be able to get along with others, to be a team player, to accept constructive criticism from your supervisor and be able to follow work rules.
• Maintains strictest patient confidentiality.
• Must be able to get along with others, be a team player, accept feedback from others and be able to follow work rules.
  
  

EDUCATION and/or CERTIFICATION/LICENSURE:

• High School diploma or equivalent.
  
  

EXPERIENCE:

• Medical office experience preferred.
• Receptionist experience required.
• Experienced in staff role and history of good performance
  
  

The compensation for this role includes a base pay range of $16.35-$22.70/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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