Lead Receptionist / Receptionist

The Alden Network; Barrington (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated office operations manager to oversee the Medical Records department. This role involves coordinating daily operations, managing staff, and ensuring compliance with policies and procedures. The ideal candidate will possess strong communication skills, leadership qualities, and the ability to make independent decisions. Join a supportive team that values patience and tact in interactions with residents and staff alike. If you are looking for a fulfilling position in a collaborative environment, this opportunity is perfect for you.

Benefits

Paid Holidays

Paid Sick Time

Paid Time Off

Retirement/Pension Plan

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Qualifications

• High school diploma or equivalent; some college preferred.
• Knowledge of administrative practices and procedures.

Responsibilities

• Direct overall office operations and manage Medical Records department.
• Recruit, interview, and select personnel with approval.

Skills

Administrative Practices

Typing Skills

Filing Skills

Communication Skills

Decision Making

Interpersonal Skills

Leadership Qualities

Education

High School Diploma

Some College

Job description

JOB SUMMARY:

• Responsible for directing the overall office operations, including planning, coordinating, and administering the Medical Records department.

QUALIFICATIONS:

• High school diploma or equivalent; some college preferred.
• Knowledge of administrative practices, procedures, and guidelines.
• Accurate typing, filing, and record-keeping skills.
• Good communication skills.
• Ability to read, write, and speak English clearly.
• Ability to make independent decisions and remain calm during emergencies.
• Tactful interaction with residents, families, visitors, staff, government agencies, and the public.
• Leadership qualities and ability to work harmoniously with others.
• Patience, tact, enthusiasm, and a cheerful disposition.

PHYSICAL REQUIREMENTS:

• Ability to move intermittently throughout the day.
• Ability to cope with mental and emotional stress.
• Senses of sight and hearing, or appropriate prosthetics, to meet job demands.
• Ability to work independently, with flexibility and integrity.
• Good health and emotional stability.
• Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile individuals.
• May need to lift and move equipment or supplies exceeding 50 pounds.
• Clear speaking voice.
• Exposure to infectious waste and diseases, including HIV/AIDS and Hepatitis B.

ESSENTIAL FUNCTIONS:

• Review and recommend revisions to policies, procedures, and job descriptions annually.
• Adhere to departmental policies and dress code.
• Meet regularly with reception staff to improve service and address issues.
• Recruit, interview, and select personnel with approval from the Administrator.
• Schedule work hours, personnel, and assignments to ensure efficiency.
• Complete performance evaluations promptly.
• Conduct daily rounds of the reception area to ensure duties are performed correctly.
• Answer and screen calls courteously, relay messages promptly.
• Greet visitors, ensure signing in procedures are followed.
• Maintain files, records, equipment, and supplies.
• Prepare reports, correspondence, and other documentation as directed.
• Manage mail and fax communications.
• Send reports to relevant agencies.
• Maintain cordial relationships with residents, staff, visitors, and agencies.
• Perform other related duties as assigned.

GENERAL BENEFITS:

• Paid Holidays
• Paid Sick Time
• Paid Time Off
• Retirement/Pension Plan
• Health, Dental, Life, and Vision Insurance