Lead Medical Receptionist

Duly Healthcare; Joliet (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider in Joliet is seeking a Lead Medical Receptionist to join their team. This role is essential in ensuring a welcoming environment for patients and managing reception staff effectively. You will be responsible for greeting patients, checking them in, and ensuring their information is accurate in the EPIC system. The position also involves supervising other receptionists, managing schedules, and fostering a collaborative team atmosphere. With a focus on patient care and confidentiality, this role offers a comprehensive benefits package and a supportive work culture. If you are a dedicated professional with medical office experience, we encourage you to apply.

Benefits

Comprehensive Medical Benefits

Dental and Vision Insurance

$5,250 Tuition Reimbursement

401(k) Match

40 Hours Paid Volunteer Time Off

Parental Leave at 100% Pay

Qualifications

• Strong organizational skills to prioritize daily work effectively.
• Ability to maintain strict patient confidentiality.

Responsibilities

• Greets patients and checks them in, verifying information in the EPIC system.
• Supervises reception staff and ensures quality patient care.
• Handles payments and reconciles daily cash.

Skills

Organizational Skills

Team Player

Patient Confidentiality

Customer Service

Education

High School Diploma or Equivalent

Tools

EPIC System

Job description

Overview

Lead Medical Receptionist – Joliet

Position Highlights:

• Full-Time, 40 hours
• Hours: Monday-Friday; hours vary
• Location: 2100 Glenwood Ave
  Suite 107
  Joliet, Illinois 60453

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.

• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

• Greets patients in a prompt, courteous and helpful manner.
• Checks in patients, verifies and updates information in EPICsystem.
• Receives payments from patients, issues receipts, reconciles daily cash and charge terminal.
• Answers multipletele phone lines, screens calls, takes messages, and accurately directs calls to appropriate recipient.
• Provides overall direction, training and support for other receptionists.
• Attends to patients in waiting area and ensures they are seen in a timely manner or are promptly notified of unexpected delays.
• Workswithsupervisortodevelopandadheretopoliciesandprocedures.
• Makes appointments and answers inquiries.
• Serves as a team leader, fostering teamwork and emphasizing customer service to assure quality patient care.
• Reports potential reception problems to supervisor and suggests solutions.
• Checks patients out, performs chargeentry procedures and collects payment if applicable. Rotates too their locations as necessary to perform reception duties.
• Attends meetings as required, distributes communication in an efficient andtimely manner.
• Performs other projects and duties as related to department objectives.
• Supervises work performed by department and may delegate work to staff members. Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution.
• Assists with staff development, new employee orientation, and training. Monitors and ensures staff compliance with policies and procedures.
• Maybe responsible for performance evaluations as required by HumanResources.
• Responsible for managing the schedule, timekeeping, and payroll if necessary.
• All other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Organizational skills are essential to prioritize daily work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Must be able to get along with others, to be a team player, to accept constructive criticism from your supervisor and be able to follow work rules.
• Maintains strictest patient confidentiality.
• Must be able to get along with others, be a team player, accept feedback from others and be able to follow work rules.

EDUCATION and/or CERTIFICATION/LICENSURE:

• High School diploma or equivalent.

EXPERIENCE:

• Medical office experience preferred.
• Receptionist experience required.
• Experienced in staff role and history of good performance

The compensation for this role includes a base pay range of $16.35-$22.70/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.