Lead Medical Office Specialist

SIU Medicine; Springfield (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Southern Illinois University School of Medicine is seeking a patient service-receptionist to support daily operations of the Surgery Department's front desk. The role involves greeting patients, verifying demographics and insurance, and assisting with appointment scheduling and medical records.

On-site work in Springfield, IL, with opportunities to train staff and develop procedures. The position focuses on front-desk operations, patient communication, and support for billing and referrals,

Qualifications

• Knowledge of medical terminology.
• Experience with patient registration and billing procedures is preferred.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Greet patients and verify demographic/insurance information in Centricity Business.
• Register new patients and enter demographic data and insurance codes.
• Schedule and coordinate patient appointments and update templates per provider.
• Collect copayments and assist with billing questions.
• Train staff and help improve reception/clinic procedures.

Skills

Medical terminology

Customer service

Communication

Data entry

Detail orientation

Education

Associate's Degree or equivalent

Medical secretary training

Business/finance coursework

Tools

Centricity Business

Job description

Southern Illinois University School of Medicine is seeking a patient service-receptionist to support daily operations of the Surgery Department's front desk. The role involves greeting patients, verifying demographics and insurance, and assisting with appointment scheduling and medical records.

On-site work in Springfield, IL, with opportunities to train staff and develop procedures. The position focuses on front-desk operations, patient communication, and support for billing and referrals,