Lead Medical Office Representative

AdventHealth; Parker (CO); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources

Job summary

AdventHealth Parker, CO is seeking an experienced office administrator to schedule patient appointments, maintain confidential charts, and support staff.

You will lead patient service representatives and manage scheduling while ensuring compliance with medical regulations and quality service standards.

Requirements include a high school diploma and 2+ years in healthcare; proficiency in Microsoft Word/Excel and strong communication skills are essential.

Qualifications

• 2+ years in a healthcare setting.
• Basic office and computer skills.
• Outpatient clinic or physician office experience preferred.

Responsibilities

• Schedules and confirms patient appointments and revises as needed.
• Maintains confidential patient charts and records, including scanned documents.
• Supervises patient service representatives per policies and procedures.
• Supports staff development with performance goals and quality service standards.
• Manages office expenses and staffing schedules to meet patient volume.
• Ensures compliance with medical regulations and quality standards.
• Greets patients and caregivers, delivering high-quality service.

Skills

Organizational

Interpersonal

Customer Relations

Grammar

Reading Comprehension

Verbal Instructions

Typing

Computer Skills

Medical Terminology

Attention to Detail

MS Word/Excel

Education

High School Diploma

Tools

MS Word

Excel

Email

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance


• Paid Time Off from Day One


• 403-B Retirement Plan


• 4 Weeks 100% Paid Parental Leave


• Career Development


• Whole Person Well-being Resources


• Mental Health Resources and Support


• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

9403 Crown Crest Blvd

City:

Parker

State:

Colorado

Postal Code:

80138

Job Description:

Schedules and confirm patients appointments, revising as needed. Maintains thorough and confidential patient charts and records, including importing and communicating scanned documents. Oversees patient service representatives in accordance with institutional policies and procedures. Assists with staff development by setting performance goals and objectives. Conducts performance reviews and establishes quality service standards. Manages office expenses effectively. Prepares work schedules to ensure adequate staffing for patient volume. Identifies and resolves office operational problems. Partners with management and human resources for recruiting, hiring, orienting, and training new staff members. Ensures compliance with medical regulations and office standards for quality patient care and customer service. Oversees work environment, equipment, and supplies to assure quality patient and customer service. Greets patients and caregivers, providing assistance in a manner that reflects high-quality service. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Organizational [Required]


• Verbal Interpersonal [Required]


• Customer Relations [Required]


• Grammar/Spelling [Required]


• Read/Comprehend written instructions [Required]


• Follow verbal instructions [Required]


• Keyboarding (manual) [Required]


• Computer (visual) [Required]


• Knowledge of medical terminology and medical insurance payers [Required]


• Attention to detail [Required]


• knowledge of computer software i.e. Microsoft Word, E-mail, Excel, etc. [Required]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 2+ experience working in a healthcare setting; previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic [Required]


• Experience in an outpatient clinic or physician office [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

Please click the link below to view work requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.