Medical Office Representative

adventhealth; Town of Argonne (WI); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Denver, CO is seeking a Medical Office/Patient Access professional to handle phone inquiries, welcome patients, verify demographics and insurance, and process forms across systems.

The role involves registering patients for services, ensuring accuracy, supporting discharge, and maximizing reimbursement with a focus on clear financial assessments and collaboration with clinical teams.

Qualifications

• Associate or higher in health services administration or related field preferred.
• High school diploma or equivalent required.
• 1+ years in customer service in medical office or similar.
• Prior collections experience preferred.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Answer incoming phone calls, respond to inquiries, direct calls appropriately.
• Welcome patients; update, verify, and enter demographics, insurance, and billing information and process forms into systems.
• Register patients for services; ensure accuracy, facilitate timely discharge, maximize reimbursement.
• Ensure all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintain a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments.

Skills

Customer service

Medical terminology

Phone support

Education

High School Diploma or Equivalent

Associate degree in Health Services Administration

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

4809 Argonne St

City:

Denver

State:

Colorado

Postal Code:

80249

Job Description:

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.