Lead Medical Collections Specialist

PHI Air Medical; Phoenix (AZ); On-site; USD 49,000 - 59,000; Full time

Job summary

PHI Air Medical is seeking a Lead Medical Collections Specialist in Phoenix, AZ. The ideal candidate will manage medical claims collections, streamline workflows, and serve as a Subject Matter Expert for the team. Join our mission of providing critical emergency medical services and enjoy a sign-on bonus of up to $7,500.

Qualifications

• 3-4 years of experience in healthcare insurance negotiations/collections.
• 1+ year in an SME, leadership, or supervisory role preferred.
• Strong understanding of commercial, Medicare, and Medicaid payer policies.

Responsibilities

• Coordinate day-to-day activities within the collections department.
• Serve as a SME and point of contact for complex collection issues.
• Monitor and analyze account receivables to improve cash flow.

Skills

Problem-solving

Analytical skills

Verbal communication

Written communication

Organizational skills

Interpersonal skills

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Office Suite

Job description

Join to apply for the Lead Medical Collections Specialist role at PHI Air Medical

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Join to apply for the Lead Medical Collections Specialist role at PHI Air Medical

Join our life-saving team in Phoenix, AZ and take advantage of a sign-on bonus up to $7,500 — this offer won’t last long! Apply today!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

Who We Are

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Job Summary

Reporting to a PFS Manager, the Specialist, Medical Collections Lead is responsible for coordinating day-to-day activities within the collections department to ensure timely and accurate reimbursement of outstanding medical claims. This role focuses on supporting workflow efficiency, handling complex claims. The position leverages its experience in medical collections, payer guidelines, and revenue cycle processes to act as a Subject Matter Expert (SME) for escalations and process questions.

Responsibilities Include

• Serve as a SME and point of contact for team members on complex collection issues or questions.
• Work high-balance, aging, or escalated accounts requiring advanced follow-up, appeals, negotiations or coordination with payers.
• Assist in streamlining and improving collection workflows and processes to support timely resolution of claims.
• Collaborate with billing, coding, and patient services teams to address denials, underpayments, or claim rejections.
• Monitor and analyze account receivables and contribute to reducing outstanding A/R and improving cash flow.
• Generate and review daily or weekly reports to identify trends or issues in collections and escalate to management as needed.
• Maintain current knowledge of payer policies, billing guidelines.
• Support training initiatives by sharing knowledge and best practices with new or existing team members.
• Understanding and knowledge of medical payors from Private, Government, Workers Compensation, Auto and others
• Team player and self-starter
• Able to work under pressure and meet strict deadlines and performance goals
• Coachable and open to learning new processes and strategies
• Strong verbal and written communication skills
• Ability to multi-task and stay organized
• Understanding of Revenue Cycle, AR follow up, Cash Follow, Denial management and or Self Pay role
• Provides an oversight of daily workflows of employees and software systems in the production environment.
• Act as a liaison for outside collection agencies, partner facilities and other providers by assisting with requests and questions.
• Demonstrates ability to take direction, coordinate projects and prioritize assignments on individual and departmental level.
• Demonstrates software expertise that includes Microsoft Office Suite.
• Audit work queue accounts to ensure training and production standards are met by line staff.
• Provides audit findings and detailed employee training.
• Reviews and approves timely filing actions, patient complaints and adjustments of accounts.
• Any other duties as assigned.
  
  

Schedule/Location:

• 5 & 2
• Phoenix, AZ
  
  

The Successful Candidate Will Have

• High School Diploma or equivalent required; Associate’s degree preferred.
• 3 – 4 years previous collections experience, with emphasis on healthcare insurance negotiations/collections of all types
• 1+ year in an SME, leadership or supervisory role preferred.
• Strong understanding of commercial, Medicare, and Medicaid payer policies.
• In-depth knowledge of healthcare billing systems and payer portals.
• Familiarity with Medicare, Medicaid, and commercial payer guidelines.
• Excellent problem-solving and critical thinking skills.
• Strong analytical, organizational, and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in Excel and other Microsoft Office tools.
• This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.
  
  

Our Core Competencies

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
• Service. We are dedicated to the service of our customers, our communities and each other.
  
  

The PHI Health Advantage

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average, and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.

Phoenix, AZ Sign on bonus up to $7,500

DISCLAIMER

The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Hospitals and Health Care

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