Billing & Collections Coordinator

CNA Insurance; Chicago (IL); Hybrid; USD 35,000 - 65,000; Full time

Job summary

CNA Insurance is looking for a skilled professional to manage customer interactions regarding billing and policy inquiries. The role emphasizes relationship building, problem-solving, and effective communication while maintaining accurate financial records. Candidates should possess an Associate's degree and relevant experience, ready to contribute to the team's success in a supportive work culture.

Qualifications

• Associates Degree or equivalent required.
• Minimum two years of relevant experience preferred.

Responsibilities

• Conducts contacts with customers for collection or resolution of aged receivables.
• Performs analysis and balance reconciliation of financial data.
• Provides superior service to customers and internal partners.

Skills

Communication

Analytical skills

Organizational skills

Education

Associates Degree

Tools

Microsoft Office Suite

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Under general supervision, handles internal and external customer calls and emails relating to billing and/or policy status.

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Under general supervision, handles internal and external customer calls and emails relating to billing and/or policy status.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Independently conducts contacts via phone or email with external customers in pursuit of collection or resolution of aged receivables. Provides responses in writing and/or by telephone within designated call and transaction parameters.
• Performs analysis and balance reconciliation of financial data to ensure accuracy of all transactions and open balances.
• Determines and initiates actions such as corrections, policy cancellations/ reinstatements, balance transfers to legal collections, etc. to resolve issues and disputes.
• Owns all internal actions, including follow through, to ensure that all related corrective actions or transactions are supported by peer areas in underwriting, processing and billing & collections.
• Maintains detailed file activity documentation through closure of collection efforts.
• Communicates professionally and effectively, follows up, and keeps customers informed. Builds strong relationships with customers and colleagues.
• Provides superior service to our customers and internal business partners acting with a sense of urgency.
• Provides user assistance with website navigation assistance.
• Identifies issues and process improvement opportunities on a routine basis.

May perform additional duties as assigned.

Reporting Relationship

Typically Supervisor or above

Skills, Knowledge & Abilities

• Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
• Analytical skills with the ability to work independently and proactively to identify and resolve problems.
• Solid computer skills including Microsoft Office Suite and other business related software.
• Strong organizational skills including the ability to handle multiple tasks and prioritize work.

Education & Experience

• Associates Degree or equivalent.
• Typically a minimum two years of relevant experience.

#LI-DM1

#LI-Hybrid

I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia ,California, Colorado, Connecticut, Illinois, Maryland , Massachusetts, New York and Washington, the national base pay range for this job level is $35,000 to $65,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com .

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail] .

About the company

CNA offers a broad portfolio of property and casualty business insurance solutions that allow you to better manage your risks and grow profitably.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.