Lead Medical Assistant - Clinical Operations & Coaching

Access Healthcare Associates; Los Angeles (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision insurance

Education reimbursements

Job summary

Access Healthcare Associates in Beverly Hills, CA is seeking a full-time Medical Assistant with leadership experience to oversee the Clinical Department and support the Clinical Supervisor in daily operations.

You will recruit, train, and coach Clinical Team members, monitor attendance and workflow, manage patient cases and communications, and prepare reports for leadership, while collaborating to improve workflows and SOPs in a fast-paced setting.

Qualifications

• Certified Medical Assistant with approved training or equivalent experience.
• Very strong computer skills including EHR systems, email, Word, and spreadsheets.

Responsibilities

• Assist with recruitment, onboarding, training, and development of Clinical Team members.
• Support the Clinical Supervisor with daily clinical operations and departmental priorities.
• Monitor attendance, PTO, call-offs, workload distribution, productivity, and team performance.
• Provide coaching, auditing, and productivity support to meet departmental goals.
• Ensure timely handling of patient cases, faxes, emails, lab reviews, prescription refills, and hotline messages.
• Track KPIs and maintain accurate clinical tracking systems, workflows, and reports.
• Coordinate skilled nursing facility workflows and Home Health referrals, including documentation, follow-up, and communication.
• Lead daily Clinical Team stand-up meetings and coordinate weekly departmental alignment meetings.
• Maintain the Clinical Department sections of the Monday Morning Meeting agenda.
• Prepare required reports, metrics, and deliverables for leadership and management.
• Partner with leadership to improve workflows, SOPs, and operational tools.
• Complete special projects and additional duties as assigned.

Skills

Leadership

EHR Proficiency

Multitasking

Communication

Education

Medical Assistant certification

Tools

EHR systems

MS Word

Spreadsheets

Job description

Access Healthcare Associates in Beverly Hills, CA is seeking a full-time Medical Assistant with leadership experience to oversee the Clinical Department and support the Clinical Supervisor in daily operations.

You will recruit, train, and coach Clinical Team members, monitor attendance and workflow, manage patient cases and communications, and prepare reports for leadership, while collaborating to improve workflows and SOPs in a fast-paced setting.