Lead Medical Access & Support Coordinator

US-Department-of-Veterans-Affair; Wyoming (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

The Battle Creek VA Medical Center is seeking a Lead Medical Support Assistant to join the Business Operations Service at the Wyoming, MI outpatient clinic. The role supports multiple clinics with advanced patient systems and interdisciplinary teams.

Typical duties include administrative patient support, coordinating access to care, and improving clinic procedures. Applicants must have a HS diploma or GED, transcript prior to onboarding, and English proficiency.

Qualifications

• High school diploma or equivalent and transcript required prior to onboarding.
• Proficiency in English for spoken and written communication.
• Experience in a supportive administrative role within a coordinated care model.

Responsibilities

• Provide specialized administrative patient support across clinics and care teams.
• Coordinate access to care and monitor clinic schedules to meet patient needs.
• Suggest procedural improvements based on guidelines and data.
• Utilize advanced patient systems to support multiple clinics.
• Organize work, set priorities, and delegate tasks to meet deadlines.
• Provide staff development and oversee workflow management.

Skills

Advanced medical terminology

Clinical flow processes

Interdisciplinary coordination

Communications with care team

Staff development/training

Workload management

Education

High school diploma or GED

Transcript prior to onboarding

Job description

The Battle Creek VA Medical Center is seeking a Lead Medical Support Assistant to join the Business Operations Service at the Wyoming, MI outpatient clinic. The role supports multiple clinics with advanced patient systems and interdisciplinary teams.

Typical duties include administrative patient support, coordinating access to care, and improving clinic procedures. Applicants must have a HS diploma or GED, transcript prior to onboarding, and English proficiency.