Lead Medical Support Assistant

US-Department-of-Veterans-Affair; Wyoming (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

The Battle Creek VA Medical Center is seeking a Lead Medical Support Assistant to join the Business Operations Service at the Wyoming, MI outpatient clinic. The role supports multiple clinics with advanced patient systems and interdisciplinary teams.

Typical duties include administrative patient support, coordinating access to care, and improving clinic procedures. Applicants must have a HS diploma or GED, transcript prior to onboarding, and English proficiency.

Qualifications

• High school diploma or equivalent and transcript required prior to onboarding.
• Proficiency in English for spoken and written communication.
• Experience in a supportive administrative role within a coordinated care model.

Responsibilities

• Provide specialized administrative patient support across clinics and care teams.
• Coordinate access to care and monitor clinic schedules to meet patient needs.
• Suggest procedural improvements based on guidelines and data.
• Utilize advanced patient systems to support multiple clinics.
• Organize work, set priorities, and delegate tasks to meet deadlines.
• Provide staff development and oversee workflow management.

Skills

Advanced medical terminology

Clinical flow processes

Interdisciplinary coordination

Communications with care team

Staff development/training

Workload management

Education

High school diploma or GED

Transcript prior to onboarding

Job description

The Battle Creek VA Medical Center is recruiting for a Lead Medical Support Assistant. The Lead Medical Support Assistant will function within Business Operations Service.

Please note that this position is located at the Wyoming, MI VA outpatient clinic.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. TRANSCRIPT REQUIRED PRIOR TO ONBOARDING.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

In addition to the basic requirements above, applicants must meet the following experience:

To qualify for the GS-07 level, you must have one year of experience equivalent to the GS-6 grade level.

• Providing specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics.

In addition to meeting the experience above, the candidate must demonstrate the following Knowledge, Skills & Abilities (KSAs):

1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
2. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
3. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
4. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
5. Ability to provide staff development and training.
6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS 7.

Physical Requirements

The work is mostly sedentary and requires incumbent to utilize a personal computer resulting in a large amount of keyboarding/data entry. Faxing clinical documentation to the outside providers/vendors at their request during the scheduling/approving process for Fee Basis care. Additionally, lifting and carrying items such as medical records, paperwork, folders and will be required to do tasks that require some fine manipulation skills/abilities. May be required to work many hours at a computer terminal.