Lead, Media Services & Live Event Production

University of Maine System; Orono (ME); Hybrid; USD 57,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

Employer-paid benefits

Retirement plan through TIAA

Generous paid time off

Tuition waiver program

Employee Assistance Program (EAP)

Professional development

Voluntary benefits

Job summary

The University of Maine System is seeking a Manager of Media Services and Event Production to lead audiovisual, classroom, and event technology services for the University of Maine and the University of Maine at Machias. This on-site role supports Orono and Machias campuses with regular travel between them.

You will supervise a distributed team, oversee live event production, and coordinate technology deployments, service levels, and partnerships to ensure a high-quality user experience for

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Five years of progressively responsible experience in audiovisual technology, live event production, classroom technology, or related technology services, including supervisory or team leadership experience.
• Demonstrated ability to supervise, coach, and develop technical employees, including hiring, performance management, and work planning.

Responsibilities

• Lead, supervise, coach, and develop a geographically distributed team of Media Services technicians and student employees.
• Oversee day-to-day audiovisual, classroom, web-conferencing, lecture-capture, digital signage, and event technology support, including incident response and service restoration.
• Establish service standards, response expectations, escalation procedures, scheduling practices, and consistent communication with faculty, staff, students, and external clients.
• Coordinate the operational lifecycle of installed technology, including configuration, preventive maintenance, repair-or-replace recommendations, refresh planning, asset management, and disposition.
• Direct the end-to-end production of high-visibility events, including town halls, leadership meetings, ceremonies, graduations, and hybrid or livestreamed programs.

Skills

Leadership

Customer-focused service

Communication

Team supervision

Project management

Education

Bachelor's degree or equivalent

Experience in AV technology

Tools

AV technology platforms

A/V control systems

Job description

The University of Maine System is seeking a Manager of Media Services and Event Production to lead audiovisual, classroom, and event technology services for the University of Maine and the University of Maine at Machias. This on-site role supports Orono and Machias campuses with regular travel between them.

You will supervise a distributed team, oversee live event production, and coordinate technology deployments, service levels, and partnerships to ensure a high-quality user experience for