Manager, Media Services & Hybrid Event Production

University of Maine; Orono (ME); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

Comprehensive health benefits

Employer-paid benefits

Retirement plan through TIAA

Generous paid time off

Tuition waiver program

Employee Assistance Program (EAP)

Professional development

Additional voluntary benefits

Job summary

The University of Maine System is seeking a Manager of Media Services and Event Production to lead audiovisual, classroom, and event technology services for the University of Maine and the University of Maine at Machias. This on-site role supports both Orono and Machias campuses with travel between locations.

You will supervise a distributed team, oversee incident response, equipment lifecycle, and end-to-end production for hybrid or livestreamed events, ensuring a superior user experience

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Five years of progressively responsible audiovisual/live event technology experience with supervisory/leadership.
• Ability to lead a customer-focused technology service across multiple locations.
• Working knowledge of AV and learning-space tech incl. IP, lecture capture, signage, streaming, lighting and live production.
• Experience supervising and developing technical staff, including hiring and performance management.
• Excellent written and interpersonal communication, and ability to translate technical concepts for diverse audiences.
• Ability to manage projects, service queues, and competing priorities in time-sensitive environments.
• Ability to lift 30–50 pounds, and work at heights when needed.

Responsibilities

• Lead and develop a geographically distributed team of Media Services technicians and student employees.
• Oversee AV classrooms, web-conferencing, lecture capture, digital signage, and event tech support.
• Establish service standards, response expectations, escalation procedures, and scheduling practices.
• Drive improvements using feedback, trends, and recurring issues to enhance user experience.
• Coordinate lifecycle of installed tech including maintenance, repairs, and refresh planning.
• Lead participation in AV installations/renovations and operational handoff.
• Direct end-to-end production of high-visibility events (town halls, ceremonies, livestreams).
• Oversee audio, video, lighting, streaming, graphics, and live troubleshooting; act as production lead when needed.
• Oversee in-house media production: graphics, signage, training videos, and post-production editing.
• Collaborate with campus partners to coordinate troubleshooting, rollouts, and service improvements.
• Monitor performance metrics and contribute to Campus Technology Services planning.

Skills

Team leadership

Customer service leadership

Communication skills

Project management

A/V technology knowledge

Education

Bachelor's degree or equivalent

Tools

AV systems

Control systems

Lecture capture

Digital signage

Streaming

Lighting

Live production

Job description

The University of Maine System is seeking a Manager of Media Services and Event Production to lead audiovisual, classroom, and event technology services for the University of Maine and the University of Maine at Machias. This on-site role supports both Orono and Machias campuses with travel between locations.

You will supervise a distributed team, oversee incident response, equipment lifecycle, and end-to-end production for hybrid or livestreamed events, ensuring a superior user experience