Lead, Campus Media Services & Live Event Production

University-of-Main; Orono (ME); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Retirement plan

Generous paid time off

Tuition waiver

Professional development

Employee Assistance Program

Job summary

The University of Maine System seeks a Manager of Media Services and Event Production to lead audiovisual, classroom, and event technology services for the University of Maine and the University of Maine at Machias. The role ensures reliable classroom tech, high-quality user experiences, and the production of major university events.

You will manage a distributed team, guide live event production, and drive improvements in service delivery across Orono and Machias campuses, including after-hours

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant experience.
• Five years of progressively responsible experience in audiovisual technology, live event production, classroom technology, or related technology services, including supervisory or team leadership experience.
• Demonstrated ability to lead a customer-focused technology service or support function across multiple locations.
• Working knowledge of audiovisual and learning-space technologies, including control systems, audiovisual-over-IP, lecture capture, digital signage, streaming, lighting, and live production.
• Demonstrated ability to supervise, coach, and develop technical employees, including experience with hiring, performance management, conflict resolution, and work planning.
• Excellent written, verbal, and interpersonal communication skills, including the ability to explain technical matters to nontechnical audiences and build effective relationships with a range of stakeholders.

Responsibilities

• Lead, supervise, coach, and develop a geographically distributed team of Media Services technicians and student employees.
• Oversee day-to-day audiovisual, classroom, web-conferencing, lecture-capture, digital signage, and event technology support, including incident response and service restoration.
• Establish service standards, response expectations, escalation procedures, scheduling practices, and consistent communication with faculty, staff, students, and external clients.
• Use feedback, service trends, and recurring issues to improve the classroom and event technology experience.
• Coordinate the operational lifecycle of installed technology, including configuration, preventive maintenance, repair-or-replace recommendations, refresh planning, asset management, and disposition.
• Coordinate Media Services participation in audiovisual installations and renovations, including scheduling, site access, testing, operational handoff, and acceptance.
• Lead audiovisual refresh planning in alignment with academic needs, equipment condition, available resources, and UMS IT standards.
• Direct the end-to-end production of high-visibility events, including town halls, leadership meetings, ceremonies, graduations, and hybrid or livestreamed programs.
• Oversee technical production elements such as audio, video, lighting, streaming, graphics, contingency planning, and real-time troubleshooting, and serve as production lead when needed.
• Lead in-house media production, including event graphics, signage content, training videos, and post-production editing.
• Collaborate with Desktop Support, Classroom Technology, Facilities, vendors, integrators, and campus partners to coordinate troubleshooting, technology rollouts, and service improvements.
• Monitor performance and service metrics, manage competing priorities, and contribute to Campus Technology Services planning.

Skills

Leadership

Customer-focused service

Communication

Project management

Problem-solving

Lifting heavy equipment

Scheduling

Education

Bachelor's degree or equivalent

Tools

TeamDynamix

A/V control systems

Job description

The University of Maine System seeks a Manager of Media Services and Event Production to lead audiovisual, classroom, and event technology services for the University of Maine and the University of Maine at Machias. The role ensures reliable classroom tech, high-quality user experiences, and the production of major university events.

You will manage a distributed team, guide live event production, and drive improvements in service delivery across Orono and Machias campuses, including after-hours