Lead Manager Customer Planning & Insights

The British American Tobacco Group; West Highlands (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) plan

Health benefits

Tuition reimbursement

Job summary

Reynolds American, part of the British American Tobacco Group, is seeking a Lead Manager for Customer Planning & Insights in Winston-Salem, NC. The role focuses on analyzing customer performance, managing Joint Business Planning promotions, and driving data-driven decisions across multiple categories.

You will lead cross-functional teams, coordinate promotions, manage budgets, and deliver actionable insights to enhance brand performance and strategic initiatives within the Total Nicotine

Qualifications

• 2+ years in business/commercial analytics or related field.
• Proficiency in MS Excel & PowerPoint (V-Lookup, etc.).
• Strong oral, written, and listening communication skills.
• Ability to understand broader business issues and seek resolution.

Responsibilities

• Support weekly, monthly, quarterly & annual customer performance for all categories within a Total Nicotine Strategy.
• Assist in development and tracking of account promotions within Joint Business Planning, deploying promotional programs with cadence aligned to Reynolds & Customer KPIs.
• Manage customer promotional budgets (JBF accrual) and other resource allocations with real-time reporting.
• Develop analyses and present recommendations to drive timely, fit for purpose business opportunities.
• Provide insights, analyses, and recommendations within Joint Business Planning with assigned customers and lead evaluation & benchmarking for program success.
• Collaborate on business review development for management regarding strategy and brand performance.
• Support a culture of collaboration, innovation and influence on decision making processes.
• Effectively communicate cross functionally to facilitate organizational alignment.

Skills

Analytical thinking

Cross-functional collaboration

Communication skills

Project management

Tools

MS Excel

PowerPoint

Job description

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Lead Manager Customer Planning & Insights in Winston‑Salem, NC

Your key responsibilities will include

• Support weekly, monthly, quarterly & annual customer performance for all categories within a Total Nicotine Strategy
• Assist in the development and tracking of account promotions within the Joint Business Planning process, deploying promotional programs with a dynamic cadence aligned to Reynolds & Customer KPI’s.
• Manage customer promotional budgets (JBF accrual) and other resource allocations with real-time reporting
• Develop analyses and present recommendations to drive timely, fit for purpose and actionable business enhancing opportunities
• Provide insights, analyses, and recommendations within the Joint Business Planning process with assigned customers and lead the internal evaluation & benchmarking process to ensure program success.
• Collaborate on business review development for management regarding business strategy and brand performance
• Support a culture of collaboration, innovation and positive influence on decision making processes
• Effectively communicate cross functionally to facilitate organizational alignment

What are we looking for?

• 2+ years in business/commercial analytics and/or related field.
• Proficiency in MS Excel & Power Point (V-Lookup, etc.)
• Highly effective oral, written, and listening communication skills delivered in a manner appropriate to the needs of the audience
• Ability to understand broader business issues and seek resolution
• Strong collaboration skills and the ability to work with a broad range of disciplines, cross‑functionally.
• Proven excellence in customer management and relationship building
• Demonstrated potential to lead, coach, and develop self/others
• Strong ability to organize, prioritize and manage multiple projects simultaneously

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post‑tax basis up to 50 percent of eligible compensation.
  • Company matches 100 percent of employee pre‑tax/Roth (401k) contributions up to six percent
  • Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health‑and welfare‑benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start‑up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre‑tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy‑up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On‑site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health‑care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave:
  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non‑exempt employees receive up to 6 days)
  • Vacation (levels Below Senior Director receive 15 days (pro‑rated during first year of service); Senior Director and Officers receive 25 days (pro‑rated during first year of service)).
  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
  • Paid Parental Leave + temporary reduced work schedule opportunity
  • Funeral Leave
  • Short‑Term Disability Leave
  • Long‑Term Disability Leave
  • Jury Duty Leave
  • Military Leave
  • Released Time for Children’s Education
  • Community Outreach Leave
  • Other paid leave benefits, as required by state or local law

• Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement – it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers.We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion,sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at [e-mail]

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