Lead Mailroom & Shipping Operations

Spsnorthamerica; Lowell (MA); On-site; USD 74,500,608 - 77,366,016; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k match

Paid time off

Job summary

SPS North America in Lowell, MA is seeking a Lead Mailroom Associate to oversee daily mailroom operations and support office services, delivering timely, accurate service to employees and clients.

The role requires 2+ years in mailroom/shipping, strong communication and organizational skills, and the ability to lead a small team while handling confidential materials. Onsite hours are Monday to Friday, with robust benefits.

Qualifications

• 2+ years of experience in mailroom, shipping/receiving, office services, or related operations, including at least 1 year in a lead or supervisory role preferred.
• Strong communication, customer service, and organizational skills.
• Proficiency with Microsoft Office and mailroom-related systems and equipment.

Responsibilities

• Oversee daily mailroom operations and ensure timely, accurate service delivery.
• Receive, sort, distribute, and process incoming and outgoing mail and packages.
• Coordinate shipments through USPS, UPS, FedEx, and other courier services.
• Track deliveries, maintain shipping records, and respond to mail and package inquiries.
• Notify employees of incoming deliveries and ensure secure handling of confidential materials.
• Maintain a clean, organized, and efficient mailroom environment.
• Follow shipping, safety, and chain-of-custody procedures.
• Operate and maintain mailroom equipment, including postage meters, scanners, label printers, copiers, and MFDs.
• Monitor office and mailroom supply inventory and coordinate equipment service requests as needed.
• Provide reception coverage and assist employees, visitors, and vendors as needed.
• Support hospitality services by restocking pantries, assisting with conference room setups, and supporting office moves.
• Train and support backup personnel while assisting with additional operational needs during downtime.

Skills

Leadership

Communication

Customer service

Organizational skills

Time management

Independent work

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Mailroom equipment

Job description

SPS North America in Lowell, MA is seeking a Lead Mailroom Associate to oversee daily mailroom operations and support office services, delivering timely, accurate service to employees and clients.

The role requires 2+ years in mailroom/shipping, strong communication and organizational skills, and the ability to lead a small team while handling confidential materials. Onsite hours are Monday to Friday, with robust benefits.