Lead Lobby Ambassador

Compass Group USA; Washington (District of Columbia); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group, part of Compass Group USA, seeks a Lead Lobby & Amenity Ambassador in the DC area to deliver elevated hospitality in building lobbies and amenity spaces.

You will rotate between two to three properties, support day-to-day operations, and enhance guest arrival experiences. Qualifications include hospitality experience and strong interpersonal skills; training and development programs are provided.

Qualifications

• Experience in hospitality, front-of-house, concierge, or customer-facing roles.
• Experience supporting events or hospitality programming preferred.
• Strong presence and professionalism with the ability to engage guests.
• Comfortable with basic technology, including assisting customers with app functionality and guest check-in via iPad.
• Exceptional interpersonal and communication skills.

Responsibilities

• Serve as the first point of contact for all guests entering the building.
• Support security personnel to process guest check-in efficiently and accurately.
• Oversee daily tracking of expected visitors and notify internal teams.
• Act as a knowledgeable resource and primary contact for customer questions.
• Build strong relationships with tenants, guests, and partners through hospitality-driven service.

Skills

Hospitality front-of-house

Customer-facing roles

Guest engagement

Professional communication

Tech-savvy (iPad, apps)

Job description

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Pay 5

Salary:$23-$25/hour

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Lead Lobby & Amenity Ambassador will serve as a primary front-of-house representative for the client’s amenity spaces and building lobbies, delivering an elevated hospitality experience for tenants and visitors. This role is responsible for supporting both the day-to-day operations and community engagement of the amenity spaces, as well as enhancing the lobby arrival and visitor experience across designated properties. The Ambassador will rotate between two to three amenity spaces in the DC area, all within close proximity of one another. The role will report to the General Manager of Property Management for day-to-day lobby assignments and responsibilities. Post/location will vary depending on operational needs.

Essential Duties and Responsibilities

Front-of-House & Guest Arrival Experience

• Serve as the first point of contact for all guests entering the building
• Support security personnel to process guest check-in efficiently and accurately
• Oversee daily tracking of expected visitors and notify appropriate internal teams

Hospitality & Guest Engagement

• Act as a knowledgeable resource and primary point of contact for customer questions, concerns, and general guidance
• Build strong relationships with tenants, guests, and partners through proactive, hospitality-driven service

Preferred Qualifications

• Experience in hospitality, front-of-house, concierge, or customer-facing roles
• Prior experience supporting events or hospitality programming preferred
• Strong presence and professionalism, with a natural ability to engage with guests
• Comfortable with basic technology, including assisting customers with building app functionality, WiFi connectivity, and guest check-in via iPad
• Exceptional interpersonal and communication skills

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Equal Opportunity Statement

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Benefits

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group