Lead Lobby Ambassador

Rapport Guest Services; Washington (District of Columbia); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Compass Group in Washington, DC seeks a Lead Lobby Ambassador to deliver elevated hospitality across two to three properties. The role involves front‑of‑house service, guest check‑in support, and proactive engagement with tenants and visitors.

You will report to the General Manager of Property Management for daily assignments. Ideal candidates have hospitality experience, professional presence, and comfort with iPad-based check-in and building app tools.

Qualifications

• Experience in hospitality, front-of-house, concierge, or customer-facing roles.
• Experience supporting events or hospitality programming preferred.
• Strong presence and professionalism with guest engagement skills.
• Comfortable with basic technology including iPad check-in and WiFi questions.

Responsibilities

• Provide front-of-house and guest arrival experience as primary liaison.
• Assist security for guest check-in and track expected visitors.
• Engage guests and tenants with hospitality-driven service and guidance.

Skills

Hospitality experience

Front-of-house

Guest engagement

Customer service

Professional presence

Guest check-in via iPad

Tools

iPad

WiFi basics

Job description

Position Title

Lead Lobby Ambassador Tishman DC

Pay

$23-$25/hour

Job Summary

The Lead Lobby & Amenity Ambassador will serve as a primary front‑of‑house representative for the client’s amenity spaces and building lobbies, delivering an elevated hospitality experience for tenants and visitors. The role supports day‑to‑day operations and community engagement of the amenity spaces, enhancing the lobby arrival experience across designated properties. The Ambassador will rotate between two to three amenity spaces in the DC area and reports to the General Manager of Property Management for day‑to‑day lobby assignments.

Essential Duties and Responsibilities

• Front‑of‑House & Guest Arrival Experience
  • Serve as the first point of contact for all guests entering the building
  • Support security personnel to process guest check‑in efficiently and accurately
  • Oversee daily tracking of expected visitors and notify appropriate internal teams
• Hospitality & Guest Engagement
  • Act as a knowledgeable resource and primary point of contact for customer questions, concerns, and general guidance
  • Build strong relationships with tenants, guests, and partners through proactive, hospitality‑driven service

Preferred Qualifications

• Experience in hospitality, front‑of‑house, concierge, or customer‑facing roles
• Prior experience supporting events or hospitality programming preferred
• Strong presence and professionalism, with a natural ability to engage with guests
• Comfortable with basic technology, including assisting customers with building app functionality, WiFi connectivity, and guest check‑in via iPad
• Exceptional interpersonal and communication skills

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Equal Opportunity Employer

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis. Rapport maintains a drug‑free workplace.

Certain positions may require a Florida Level 2 background screening. Details: https://info.flclearinghouse.com/