Lead Lobby Ambassador

Compass Group USA; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health & Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA, via Rapport, seeks a Lead Lobby Ambassador in Chicago to oversee daily lobby operations, amenities, and workplace hospitality programs. You will partner with Property Management, Security, and Engineering to deliver a welcoming, elevated workplace experience.

The role emphasizes front-of-house leadership, guest service excellence, and coordination of VIP visits and tenant initiatives. Strong hospitality background and supervisory experience are key.

Qualifications

• Experience in hospitality, concierge services, workplace experience, hotel operations, or premium customer service environments.
• Previous leadership or supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office, Outlook, Teams, and workplace technology platforms.

Responsibilities

• Serve as the primary point of contact for tenants, guests, and visitors.
• Deliver exceptional hospitality and create memorable first impressions.
• Manage VIP visits, tenant requests, tours, and workplace hospitality initiatives.
• Build strong relationships with tenants and promote community engagement throughout the property.
• Maintain readiness and presentation standards across lobby, conference, and amenity spaces.
• Coordinate resolution of operational, maintenance, and service-related issues.

Skills

Hospitality

Leadership

Communication

Organization

Interpersonal skills

Microsoft Office

Outlook

Teams

Tools

Microsoft Office

Job description

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Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

The Lead Lobby Ambassador serves as the hospitality leader for Rapport's workplace experience program across the Chicago portfolio. This role is responsible for creating exceptional experiences for tenants, guests, and visitors while overseeing daily lobby operations, amenity spaces, workplace programs, events, and service delivery.

As the primary front-of-house representative, the Lead Lobby Ambassador partners closely with Property Management, Security, Engineering, and other service teams to ensure a seamless, welcoming, and elevated workplace environment.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for tenants, guests, and visitors.
• Deliver exceptional hospitality and create memorable first impressions.
• Manage VIP visits, tenant requests, tours, and workplace hospitality initiatives.
• Build strong relationships with tenants and promote community engagement throughout the property.

Workplace & Amenity Operations

• Maintain readiness and presentation standards across lobby, conference, and amenity spaces.
• Conduct routine inspections and coordinate resolution of operational, maintenance, and service-related issues.
• Manage hospitality inventory, supplies, and workplace resources

Preferred Qualifications

• Experience in hospitality, concierge services, workplace experience, hotel operations, or premium customer service environments.
• Previous leadership or supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office, Outlook, Teams, and workplace technology platforms.
• Ability to thrive in a fast-paced, service-focused environment.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely.

Rapport a specialized division of FLIK Hospitality Group

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