Lead Lien Resolution Strategist

SYNERGY SETTLEMENT SERVICES INC; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

The Lien Resolution Strategy Coach at SYNERGY SETTLEMENT SERVICES INC oversees negotiation strategies, monitors progress of complex subrogation files, and coaches the team to achieve favorable outcomes for clients. This role partners with leadership to promote best practices across departments in alignment with PRIDE values.

Responsibilities include developing escalation strategies, coaching, workflow oversight, cross-functional collaboration, and using tools like PowerBI to track progress and

Qualifications

• Bachelor’s Degree in a related field such as Legal Studies, Business Administration, Healthcare Administration, or a similar discipline.
• Juris Doctor (JD) Degree or Paralegal Certification is highly preferred due to the legal nature of the work.
• Courses or certifications in Negotiation and Conflict Resolution can be advantageous.
• At least 7 years of demonstrated knowledge and experience in lien resolution.

Responsibilities

• 1. Develop and guide negotiation strategies to secure favorable reductions, resolve escalated issues, and intervene in challenging cases to ensure client satisfaction.
• 2. Provide coaching and training to team members, maintain a negotiations manual, standardize policies, and foster continuous improvement through shared insights and strategies.
• 3. Monitor workflows, review files, ensure adherence to procedures, and implement improvements to boost team productivity and maintain quality standards.
• 4. Engage with clients, sales team, and other departments to provide consultations, demonstrate expertise, and ensure professional communication.
• 5. Utilize tools and dashboards, ensure accurate documentation, and audit claim summaries while adhering to policies and procedures.
• 6. Stay updated on industry trends and legal changes to share insights with the team to enhance effectiveness and maintain competitive expertise.
• 7. Independently manage assigned caseloads, utilizing tools such as RYG and PowerBI to track progress, respond to escalations, and craft compelling, research-driven arguments tailored to each case for resolution.
• 8. Foster a collaborative and supportive team environment by promoting professional growth, maintaining policies and procedures, participating in leadership meetings, and coordinating with departments to develop documentation and training materials.

Skills

MS Office

Interpersonal skills

Leadership

Collaboration

Attention to detail

Strategic thinking

Time management

Education

Bachelor's degree

JD or Paralegal certification

Negotiation courses

7+ years lien resolution experience

Tools

PowerBI

RYG

Job description

The Lien Resolution Strategy Coach at SYNERGY SETTLEMENT SERVICES INC oversees negotiation strategies, monitors progress of complex subrogation files, and coaches the team to achieve favorable outcomes for clients. This role partners with leadership to promote best practices across departments in alignment with PRIDE values.

Responsibilities include developing escalation strategies, coaching, workflow oversight, cross-functional collaboration, and using tools like PowerBI to track progress and