Strategic Lien Resolution Coach

Partnerwithsynergy; Orlando (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Partnerwithsynergy is seeking a Lien Resolution Strategy Coach to oversee negotiation strategies, track progress, and mentor the team in complex subrogation cases. This role includes developing escalation plans, coaching staff, standardizing policies, and driving improvements across departments while aligning with PRIDE values to deliver high-quality outcomes for clients.

You will leverage PowerBI and RYG to monitor claims, report on KPI like conversion and customer satisfaction, and collaborate

Qualifications

• Bachelor’s Degree in a related field (Legal Studies, Business Admin, Healthcare Admin).
• JD or Paralegal Certification highly preferred due to legal nature of work.
• 7+ years of lien resolution experience or similar role.
• Proficient with Microsoft Office; strong communication & leadership skills.

Responsibilities

• Develop and guide negotiation strategies to secure reductions and resolve escalated issues.
• Provide coaching and training; maintain negotiations manual; standardize policies; foster continuous improvement.
• Monitor workflows, review files, ensure adherence to procedures; implement improvements.
• Engage with clients, sales and other departments to provide consultations and ensure professional communication.
• Utilize tools and dashboards; ensure accurate documentation; audit claim summaries per policies.
• Stay updated on industry trends and legal changes; share insights with the team.
• Independently manage assigned caseloads using RYG and PowerBI to track progress and craft arguments.
• Promote collaborative leadership; coordinate with departments to develop documentation and training materials.

Skills

Negotiation

Coaching

Training

Leadership

Communication

Excel

PowerBI

RYG

Education

Bachelor’s Degree in related field

JD or Paralegal Certification preferred

Negotiation/Conflict Resolution cert advantageous

Tools

PowerBI

RYG

Excel

Job description

Partnerwithsynergy is seeking a Lien Resolution Strategy Coach to oversee negotiation strategies, track progress, and mentor the team in complex subrogation cases. This role includes developing escalation plans, coaching staff, standardizing policies, and driving improvements across departments while aligning with PRIDE values to deliver high-quality outcomes for clients.

You will leverage PowerBI and RYG to monitor claims, report on KPI like conversion and customer satisfaction, and collaborate