Strategic Lien Resolution Coach

Synergy Settlement Services

Hartford (CT)

On-site

USD 125,000 - 175,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive compensation package

Production bonus

MBOs

Job summary

Synergy Settlement Services in Hartford, CT seeks a Lien Resolution Strategy Coach to oversee negotiation strategies, drive file progress, and support team success for complex subrogation cases. You will coach, train, and establish best practices across the organization while collaborating with leadership to align processes with PRIDE values.

The role emphasizes leadership, data-driven decisions, and cross-functional coordination.

Qualifications

Bachelor's Degree in a related field such as Legal Studies, Business Administration, Healthcare Administration, or a similar discipline.
Juris Doctor (JD) Degree or Paralegal Certification is highly preferred due to the legal nature of the work.
Courses or certifications in Negotiation and Conflict Resolution can be advantageous.
At least 7 years of demonstrated knowledge and experience in lien resolution.

Responsibilities

Develop and guide negotiation strategies to secure favorable reductions, resolve escalated issues, and intervene in challenging cases to ensure client satisfaction.
Provide coaching and training to team members, maintain a negotiations manual, standardize policies, and foster continuous improvement through shared insights and strategies.
Monitor workflows, review files, ensure adherence to procedures, and implement improvements to boost team productivity and maintain quality standards.
Engage with clients, sales team, and other departments to provide consultations, demonstrate expertise, and ensure professional communication.
Utilize tools and dashboards, ensure accurate documentation, and audit claim summaries while adhering to policies and procedures.
Stay updated on industry trends and legal changes to share insights with the team to enhance effectiveness and maintain competitive expertise.
Independently manage assigned caseloads, utilizing tools such as RYG and PowerBI to track progress, respond to escalations, and craft compelling, research-driven arguments tailored to each case for resolution.
Foster a collaborative and supportive team environment by promoting professional growth, maintaining policies and procedures, participating in leadership meetings, and coordinating with departments to develop documentation and training materials.