Lead IT Specialist (CUSTSPT)

US Bureau of the Fiscal Service; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

The U.S. Bureau of the Fiscal Service is seeking a Lead IT Specialist (CUSTSPT) to provide end-user operational support and ensure IT System compliance within the End User Operations Branch in Washington, DC.

The role supports the mission to evaluate, integrate, and support innovative technologies and workplace services for Fiscal Service programs. The successful candidate will bring experience coordinating IT staff, resolving end-user incidents, and supporting enterprise end-user operations.

Qualifications

• Experience leading or coordinating IT staff, assigning tasks and guiding progress.
• Experience resolving end-user IT incidents and service requests (hardware, software, OS, network, accounts).
• Experience installing/configuring end-user devices, applications, and related IT equipment.
• Experience coordinating technical support to maintain secure, compliant end-user IT services.

Responsibilities

• Lead or coordinate IT staff, assign tasks, monitor progress and provide technical guidance.
• Resolve end-user IT incidents and service requests across hardware, software, OS, network, and accounts.
• Install, configure, maintain, troubleshoot end-user devices and related IT equipment.
• Coordinate technical support activities to maintain secure, compliant end-user IT services.

Skills

IT staff leadership

End-user incident resolution

End-user devices & apps support

Technical coordination & service

Job description

This position is located at Bureau of the Fiscal Service, End User Operations Branch. As a lead IT Specialist (CUSTSPT), you will provide end-user operational support and ensure IT System compliance. The mission of the User Services Division is to evaluate, integrate and support innovative technologies and workplace services to help Fiscal Service program areas achieve their goals.

You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Specialized Experience for the GS-13, you must have one year (full 52 weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position is defined as:

• Experience leading or coordinating the work of IT staff assigning tasks, setting priorities, monitoring progress, and providing technical guidance AND
• Experience resolving end-user IT incidents and service requests involving hardware, software, operating systems, network connectivity, or account access AND
• Experience supporting enterprise end-user operations by installing, configuring, maintaining, or troubleshooting end-user devices, applications, and related IT equipment AND
• Experience coordinating technical support activities to maintain secure, compliant, and reliable end-user IT services

In addition to meeting specialized experience, at the GS-13 level, individuals must have experience demonstrating each of the following competencies: Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence.

A work sample may be used to determine if you meet the required proficiency levels. You will receive a sample job task or scenario to complete; or you will provide a writing sample.

For the required proficiency levels and competency definitions, please see the following link: Competency-Based Qualification Standard for the Information Technology Management Series, 2210

For Phase 2, you will access the exclusive link to complete the manual assessment provided at the end of the questionnaire.