IT SPECIALIST (SYSADMIN)

US United States Fleet Forces Command; Norfolk (VA); On-site; USD 75,000 - 105,000; Full time

Job summary

US United States Fleet Forces Command seeks a qualified IT professional to apply essential competencies across detail orientation, customer service, communication, and problem solving in a professional setting. The role emphasizes evaluating systems, guiding management on capabilities, and maintaining network procedures.

The position is aligned with the Work Category PROFESSIONAL at Full-Performance level GG-2210-12, highlighting technical expertise and cross-functional collaboration in a

Qualifications

• Attention to Detail – thorough when performing work and conscientious about detail; oversight for implementation of new system hardware and software and develops operating procedures.
• Customer Service – works with clients to assess needs, provide information, resolve problems, or satisfy expectations; coordinates and reviews customer requirements.
• Oral Communication – expresses information effectively to audiences, makes clear presentations, listens and responds appropriately.
• Problem Solving – identifies problems, uses sound judgment to evaluate alternatives and make recommendations; installs and maintains software/hardware and tracks releases.

Responsibilities

• Experience measuring IT system performance and proposing upgrades.
• Experience evaluating and recommending selection of new system diagnostic tools.
• Experience advising management and operators with regard to capabilities, compatibility security, troubleshooting, testing of existing and new alternatives for the systems and networks.
• Experience developing and maintaining procedures for networks, system operations, and product installation.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Applicants must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled. You must have IT-related experience demonstrating each of the four competencies listed below:

• 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of experience demonstrating this competency include: Providing oversight for implementation of new system hardware and software and develops operating procedures.
• 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Experience demonstrating this competency include: Coordinating and reviewing customer requirements and other information about the nature of the work involved in the user's application areas, the workflow, the processing actions and the work product.
• 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of experience demonstrating this competency include: Analyzing business practices and adapting any practice that is a good fit for automated management.
• 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of experience demonstrating this competency include: Installing and maintaining software and hardware, responsible for configuration management and tracking future releases of applications software.

In addition to my experience demonstrating the four competencies above, I have qualifying experience such as:

• -Experience measuring performance of IT systems using tools, methods and techniques and measuring systems in place and proposed upgrades/replacements of existing systems.
• -Experience evaluating and recommending selection of new system diagnostic tools.
• -Experience advising management and operators with regard to capabilities, compatibility security, troubleshooting, testing of existing and new alternatives for the systems and networks.
• -Experience developing and maintaining procedures for networks, system operations, and product assembly and installation.

This position is within the Work Category PROFESSIONAL at Work Level FULL-PERFORMANCE, Series and Grade GG-2210-12.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Additional qualification information can be found from the following Office of Personnel Management website: https://dodcio.defense.gov/Cyber-Workforce/CES.aspx