Lead IT Operations & Biometric Systems

Purdue Information Technology; West Lafayette (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Purdue Athletics is seeking a Lead Technical Support Analyst to act as the primary administrator and service owner for Athletics IT systems and services. The role emphasizes operational ownership, system administration, and non-supervisory project coordination, coordinating with Central IT and external vendors as needed.

The position develops documentation, training materials, and adoption initiatives to ensure consistent use of Athletics IT services, while operating without supervisory

Qualifications

• Associate’s degree with a concentration in information technology, information systems, computer science, or a related discipline.
• Two (2) years of experience in information technology or customer-focused technical environments.
• Experience supporting or administering enterprise IT systems and serving as an escalation point.
• Working knowledge of servers, network infrastructure, and computer hardware/software.
• Equivalent combination of education and progressive experience considered.
• Experience supporting macOS and Windows operating systems, and mobile devices in an enterprise environment.

Responsibilities

• Serve as primary administrator for biometric fingerprinting and secondary administrator for access control systems.
• Coordinate with Central IT and external vendors for permissions, schedules, and continuity.
• Develop and maintain operational documentation, training materials, and user adoption initiatives.
• Escalate and coordinate resolution of complex issues with internal teams and external partners.
• Ensure services are documented, tested, and aligned with policies and standards.

Skills

Biometric fingerprinting

Access control systems

System administration

IT service ownership

Documentation

Training materials

Vendor coordination

Education

Associate’s degree in information technology or related field

Tools

TeamDynamix

SCCM/MECM

Active Directory

Sassafras

Rapid7

Job description

Purdue Athletics is seeking a Lead Technical Support Analyst to act as the primary administrator and service owner for Athletics IT systems and services. The role emphasizes operational ownership, system administration, and non-supervisory project coordination, coordinating with Central IT and external vendors as needed.

The position develops documentation, training materials, and adoption initiatives to ensure consistent use of Athletics IT services, while operating without supervisory